Leveraging Technology To Meet Customer Needs

The amount of data, data sources, tools, and technologies has increased tremendously, and companies have had a hard time keeping up. Some companies have kept up and evolved to make sure to thrive in their sectors. Trillium is one of those companies thriving.

On this episode of FlowCast by Trillium Flow Technologies, Host Hilary Kennedy talked with Alberto Fajardo, Global Sales Operations Manager at Trillium Flow Technologies. He sees firsthand which technologies work and which don’t and how to technology can add value in an ever-changing market.

“The role of sales operations at Trillium is to support our company’s go to market strategy,” Fajardo said. “It’s a strategy that is centered around our customers, focused on providing valuable solutions to meet our customers’ needs and ensure their success.”

With the vast amount of data, data sources, technologies, and new tools available, Trillium leverages the value of these tools to find solutions specific for each customer. This means they have to spend time getting to know their customers to understand what their customers really need and how best to help them.

“Our teams understand this and are committed to bringing more value every day,” Fajardo said. “What we do is make these technologies work for us, so we can measure how we’re performing in key areas, such as delivering quotes on time, ensuring our customers that reach out to us get a quick response, and on-time delivery of our orders.”

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