Partner Portal – Get Support

A comprehensive overview of the Get Support tool, designed for wireless business agents. This self-serve tool, accessible via the partner portal, streamlines interactions with the BGCO, eliminating the need for phone calls and expediting customer service. Initially exclusive to wireless business agents, Get Support has been enhanced with additional features for account maintenance, research, discounts, promos, loyalty, and other categories, including ITTS ticket submissions and handling order issues like failed activations.

The video explains that Get Support is integrated into the Opportunity section of the Partner Portal. It details the process of using Get Support, starting from selecting an opportunity to navigating through a step-by-step process for various requests. The tool allows agents to choose request types, fill in necessary information, and attach documents if needed. The system differentiates between requests that require PUC approval and those that are bot-automated and do not need such approval.

Finally, the video guides viewers through the Partner Portal, demonstrating how to access and use the Get Support feature effectively, and how to track and manage support cases. This tool is highlighted as a significant asset for wireless business agents in managing customer-related tasks more efficiently.

  • Streamlined Customer Service Process: The GetSupport tool is specifically designed for wireless business agents to facilitate a more efficient customer service experience. By providing a self-serve option within the partner portal, it eliminates the need for direct phone calls to the BGCO, thereby speeding up the process of assisting customers.
  • Enhanced Features and Accessibility: GetSupport has been updated to include a wider range of functionalities such as account maintenance, research, handling of discounts, promos, loyalty issues, and order-related problems like failed activations. It also includes a special category for ITTS ticket submissions. This tool is integrated within the Opportunity section of the Partner Portal, making it easily accessible for agents.
  • User-Friendly Interface with Automated Options: The tool offers a user-friendly, step-by-step process for submitting various types of requests. It distinguishes between requests that require PUC approval and those that are bot-automated, streamlining the workflow. Agents can easily track and manage their support cases, enhancing overall efficiency in handling customer-related tasks.

Recent Episodes

Exploring Desktop Virtualization for Education and BFSI Sectors
View episode

The education and BFSI sectors in India are embracing desktop virtualization to modernize their operations and reduce costs. In the latest episode of The Edge & Beyond podcast, Michelle Dawn Mooney hosts a discussion with key figures from Intel and INP, focusing on how their partnership is reshaping computing for these sectors through the Intelligent…

AI data
View episode

In October, Applied Digital’s Ellendale AI Data Center project in North Dakota continues to make remarkable strides. Following September’s progress on the utility substation and foundational infrastructure, we now see further development in the facility’s three-tiered structure. Spanning 363,000 square feet, this facility is designed to support a substantial 100MW IT load, positioning it…

Transforming Education: Connected Education Kits for Rural Markets
View episode

In the latest episode of The Edge and Beyond podcast, Michelle Dawn Mooney dives into the transformative role of technology in education, highlighting Intel’s Connected Education Kits. Developed in partnership with ApplianSys, these kits are designed to bring quality digital learning to underserved and remote communities. The discussion explores how these kits are a game-changer…