Skip to content
‹ Back to IndustriesSports & Entertainment

Job Training and Recruiting in the Era of Technology

As Chief Learning Officer and co-founder of Inspiration Sports Business Institute, Bill Guertin is responsible for the content of ISBI 360, an online resource that is standardizing and automating the training, onboarding, and ongoing recruitment of sales and service reps in sports and entertainment. Mr. Guertin had the opportunity to talk to Market Scale about…

This story was produced through MarketScale. See how Sports & Entertainment teams put it to work with Events & Onsite Capture.

·
Share
Job Training and Recruiting in the Era of Technology

Free workspace

Turn your Sports & Entertainment expertise into content.

Record interviews, organize footage, and write with AI on a free trial of the MarketScale platform for qualifying companies. No demo required, no credit card.

Try it Free

As Chief Learning Officer and co-founder of Inspiration Sports Business Institute, Bill Guertin is responsible for the content of ISBI 360, an online resource that is standardizing and automating the training, onboarding, and ongoing recruitment of sales and service reps in sports and entertainment. Mr. Guertin had the opportunity to talk to Market Scale about the current state of the training and recruiting industry as well as what he foresees in the upcoming years.

His company, The 800-Pound Gorilla, Inc. , has been active in sales training and consulting for over 100 professional sports teams throughout North America and Mexico for the past 12 years. With that experience, Mr.

Guertin has found electronic training and recruiting methods valuable for a number of reasons. Less cost coupled with more revenue is the biggest advantage: it’s simply cheaper to train and recruit online. The software benefits the consumer as well, enabling a more flexible training schedule and larger outreach for potential recruits.

Guertin argues, “Online education is not an anomaly anymore; it has become THE worldwide standard for the highest quality education available to the masses in an affordable way. ISBI 360 has created the standard of excellence in the online space for sales teams in sports and entertainment, allowing individuals to maximize their sales results and see massive returns on their investment.” As a twice-published author in the field of sales and service, Mr. Guertin knows firsthand the importance of providing education through accessible platforms.

He goes on to explain his vision of the future of online job training: “Education shouldn’t be a once-a-year thing; the most forward-thinking companies on the planet invest in their people 12 months out of the year, and those who thrive in the future will look at ongoing people development as a necessity for their brand and their bottom lines.”

The company has set its sights solely on innovation in the future, which is an accurate reflection of another web-based service industry. “We will continue to grow and evolve into other related spaces with industry experts on specific topics in the coming months…We’ll be adding expert content from industry icons in the world of sponsorship sales, social media, and many other disciplines as well,” Guertin says.

Your experts belong here

Every story in MarketScale Sports & Entertainment starts with a company putting its venue operators, production crews, and partnership teams on the record. Buyers are already reading this topic. The only question is whose experts they find.

Rights holders and partners back the operators they know, and coverage is how they get to know yours.

Book DemoSee how it works15 minutes, straight to a calendar.
B2B Weekly

The week in Sports & Entertainment, and sixteen other industries, every Monday.

Ten stories, one-line takes, five minutes. Free.

Sports & Entertainment: are you visible to AI?

Before they reach out, Sports & Entertainment buyers ask AI engines which vendors to trust. Explore how your experts, customers, and partners can become useful content for buyers and AI search.

Free Trial

You just read one Sports & Entertainment expert. Your company is full of them.

This article was produced through MarketScale. The same platform turns your venue operators, production crews, and partnership teams into the articles, video, and social content Sports & Entertainment buyers are searching for. Start a free trial and see it with your own people. For qualifying companies, no credit card, no demo required.

NPS +73 · 1,000+ creators · 38+ countries

What your free trial includes

Hands-on access to the MarketScale platform
Media requests to your crowd, remote recording, AI writing tools
No demo required. No credit card.
For qualifying companies. Company confirmation required.

More Sports & Entertainment Insights

American Express takes its NBA and WNBA partnership global and adds USA Basketball

American Express takes its NBA and WNBA partnership global and adds USA Basketball

American Express, the NBA and the WNBA announced the global expansion of their multiyear partnership on November 2, the first season of international activations across the NBA, WNBA and USA Basketball. American Express becomes an associate partner of select NBA Global Games, including sold-out games in Mexico City, Paris and Manchester, and presenting partner of select NBA Houses, and adds a new USA Basketball partnership. During the season the companies plan to launch a program letting eligible Card Members link their Card to NBA ID; no launch date or perks were given. Separately, eligible Card Members at select American Express Venue Collection arenas get 10% back, up to $250 a year, on qualifying concessions.

  • 01American Express becomes an associate partner of select NBA Global Games, including three sold-out games: Mexico City on Nov. 7 and 2027 dates in Paris (Jan. 14) and Manchester (Jan. 17).
  • 02A new USA Basketball partnership gives Card Members presale access to Showcase tickets, and American Express and the NBA plan to launch a program during the season that lets eligible Card Members link their Card to NBA ID.
  • 03At select American Express Venue Collection arenas, eligible Card Members who enroll get 10% back, up to $250 a year, on qualifying concessions, plus dedicated entrances and special ticket access while supplies last.

Nov 3, 2026

WTA and TikTok sign a global content deal, starting with a livestreamed Finals draw

WTA and TikTok sign a global content deal, starting with a livestreamed Finals draw

The WTA and TikTok announced a global content partnership on November 2 featuring tournament hubs, player-led storytelling, and a creator program, with the FAGE WTA Finals draw ceremony scheduled to livestream exclusively on TikTok on November 3. The partnership builds on reported year-over-year growth including one million followers and 250 million combined views and engagements for the @WTA account.

  • 01The partnership has three components: TikTok GamePlan tournament hubs for eligible WTA 1000 events, select WTA 500 tournaments and the WTA Finals; player-led storytelling; and support for the WTA Creator Club, which is in development.
  • 02TikTok and the WTA said the @WTA account has passed one million followers, with more than 250 million combined video views and engagements year to date, up 41% on the prior year.
  • 03The FAGE WTA Finals draw ceremony is scheduled to be livestreamed exclusively on TikTok on November 3, ahead of the championship in Indian Wells from November 8 to 15; no term or financial details were disclosed.

Nov 3, 2026

Southern Nevada locals make up 76% of buyers in the A's sold-out top club

Southern Nevada locals make up 76% of buyers in the A's sold-out top club

The Athletics sold out the roughly 300-seat Athletic Club for their Las Vegas ballpark. Buyers are 76% Southern Nevada residents and nearly 70% individuals rather than businesses. The Diamond Club is next.

  • 0176% of Athletic Club buyers are from Southern Nevada and nearly 70% are individuals rather than businesses.
  • 02The sellout shows the A’s top premium inventory can sell early.
  • 03Roughly 300 seats is under 1% of a 33,000-seat building, so the Diamond Club, Dugout Clubs and Legends Lounge sales are the better read on deeper premium demand.

Nov 3, 2026

Explore More Sports & Entertainment Insights

Read more expert perspectives from across Sports & Entertainment.

Browse Sports & Entertainment Hub

For B2B teams

Your experts could be publishing here

Stories like this one run on content MarketScale captures from real practitioners. See how your team's expertise becomes coverage in Sports & Entertainment and beyond.

Book a Demo

Or call us. No forms required. We pick up. 214-945-2512