Videos

The Art of Communication in Disaster Recovery

The Art of Communication in Disaster Recovery: Building Trust and Delivering Results

In this episode of Inside Restoration and Recovery, host Martha Lewis sits down with Chris Matthews, Regional Director for Large Loss at BMS CAT, to explore the critical role of communication, preparation, and adaptability in disaster recovery. Chris shares his personal journey in the restoration industry, including his passion for helping clients during their…

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Latest

Building Management
How Do You Meet Strict Healthcare Protocols Under Tight Deadlines?

Healthcare facilities present a unique challenge in the restoration and disaster recovery process. Unlike other sectors, healthcare must remain operational around the clock to provide essential services to patients. Abel Mendoza, a seasoned project manager at BMS CAT, highlights the meticulous approach required to handle such critical environments effectively. “Our crews undergo additional training…

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Building Management
The Human Side of Restoration: Handling Losses with Care

In the first episode of Inside Restoration & Recovery, host Martha Lewis sits down with Abel Mendoza, a veteran project manager with BMS CAT, to delve into the human and technical aspects of disaster recovery. Abel brings decades of experience to the table, having started his journey with BMS CAT in 1997 as a…

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Building Management
How Do Disaster Recovery Teams Manager Catastrophic Winter Storms?

In an inspiring soundbite from Inside Restoration & Recovery, Abel Mendoza, Project Construction Manager at BMS CAT, reflects on the extraordinary challenges faced during a season of catastrophic winter storms. As the state froze and transportation came to a halt, the odds seemed insurmountable. Yet, BMS CAT’s team demonstrated resilience and adaptability, pulling resources…

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Building Management
Prepare and Recover Your Commercial Property This Winter with BMS Cat

Disasters can strike without warning, and preparation is key to minimizing their impact on your commercial property. Abel Mendoza, a project construction manager at BMS CAT, emphasizes the importance of proactive planning and readiness in handling emergencies. “You almost have to train yourself, like doing fire drills back in school,” he explains. Understanding critical…

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Building Management
How Does Technology Empower Disaster Response?

Chris Matthews, Project Manager at BMS CAT, emphasizes the critical role technology plays in keeping customers informed and in control during the restoration process. Real-time updates and project visibility empower clients to make informed decisions, adjust priorities, and ensure their needs are met efficiently and effectively during disaster response. If you’re interested in hearing…

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Building Management
Restoring Puerto Rican History After Hurricane Maria

Polygon document recovery solutions were put to the test after Hurricane Maria in 2017. Puerto Rican history was at stake from damage to the Instituto de Cultura Peurtorriqueña building, causing leaks, humidity, and mold. Polygon’s document recovery center received nearly 2,000 boxes of documents from Puerto Rico in 2023. These valuable pieces of Puerto…

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IntelliFinishing
Can I Tour an IntelliFinishing System?
March 21, 2025

For companies exploring a new finishing system, touring an active IntelliFinishing installation can provide valuable insight into how the system performs in real-world conditions. IntelliFinishing has systems in operation across the Midwest and in parts of the East Coast, many of which are open for prospective customers to visit. Popular tour locations include systems…

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Midwest Finishing Systems
Why Does IntelliFinishing Always Work with Midwest Finishing Systems?
March 21, 2025

When it comes to building a complete IntelliFinishing system, Midwest Finishing Systems is a key partner—and for good reason. As John Claman of IntelliFinishing explains, the partnership isn’t just based on quality equipment, but on years of close collaboration and a shared commitment to delivering top-tier finishing systems. One of the biggest advantages of working…

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IWCE 2025
A New Era of Customer-Centric Communication at IWCE 2025
March 21, 2025

The landscape of critical communications is evolving, and IWCE 2025 is proving to be a turning point. This year’s event is marked by a clear focus on serving vertical markets—industries with distinct, mission-critical needs. From public safety to utilities, the demand is no longer just for cutting-edge technology, but for solutions tailored to real-world…

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IntelliFinishing system
Modular, Flexible, Scalable: The IntelliFinishing System Grows with Your Business
March 21, 2025

Planning for growth is a critical part of any capital investment—especially when it comes to finishing systems. One of the biggest advantages of an IntelliFinishing system is its modular, flexible design, which makes it far easier to scale than traditional chain-based monorail or power-and-free systems. As John Claman of IntelliFinishing explains, these systems are built…

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Other Videos
Document Recovery Chamber: Inside Polygon’s Advanced Vacuum Freeze-Dry Process
July 25, 2024

Join Chris Chylack, District Manager at Polygon U.S., as he provides an insightful tour of their advanced vacuum freeze-dry process at the Allentown, Pennsylvania, Document Recovery Center. This state-of-the-art procedure begins by stabilizing water-damaged materials in blast freezers, preventing further degradation. The materials are then subjected to a sublimation process in a specialized chamber,…

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Managing Humidity in a NCAA Ice Rink
July 25, 2024

Indoor ice rinks, crucial for sports and recreation, often face challenges managing humidity, leading to condensation and fog. These issues arise from factors like spectator presence, inadequate ventilation, and temperature variations, impacting playability and revenue. A case study at a NCAA Division 1 rink in Massachusetts highlighted how failing air handlers jeopardized operations just…

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AMRestore Document Restoration Process
April 16, 2024

How does advanced document recovery technology safeguard valuable business documents from severe damage, especially in emergencies involving water? Polygon’s AMRestore document restoration process provides residential and commercial content restoration, cleaning, and moving. Larry Waltemire, the Business Unit Manager of East Region at Polygon, highlights the critical stages and technological advancements in document preservation at…

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Greg Crumpton’s Entrepreneurial Journey in the HVAC Industry: From Tradesman to Skilled Trades Expert and Industry Leader
January 19, 2024

Greg Crumpton, a Skilled Trades Expert with over four decades of experience, shares his comprehensive journey in the HVAC industry. This video is a narrative of Crumpton’s personal growth and a guiding light for anyone aspiring to make a mark in the skilled trades, particularly in HVAC. Crumpton’s story is a testament to the…

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Polygon’s Unique Approach: Beyond Data Collection to Engineered Solutions with ExactAire
October 25, 2023

Jon Pattrin, Operations Manager at ExactAire, sheds light on Polygon’s unique approach to data collection and analysis. Instead of just handing over data, they analyze it with their clients, offering tailored engineered solutions for their specific needs, be it in plant buildings or offices. These solutions could range from introducing smart controllers for efficient…

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Cost Model within a Digital Planning Twin
October 23, 2023

According to Aaron Berg, VP of River Logic Strategy, the Digital Planning Twin, specifically within River Logic’s system, is distinguished by its meticulous cost modeling approach. In crafting a comprehensive plan for production volume, a key concern is predicting the resultant financial outcomes. This necessitates a detailed breakdown of costs into their essential drivers…

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What is a Digital Planning Twin?
October 23, 2023

According to Aaron Berg, River Logic’s VP of Strategy, a Digital Planning Twin is essentially a comprehensive model that encapsulates the entire value chain of a business. Within this model, intricate details about the capabilities and constraints of the business are defined, spanning from manufacturing options to operational capacities. The core essence of this…

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Features of a Digital Planning Twin
September 29, 2023

River Logic’s VP of Strategy, Aaron Berg, discusses the beneficial features of their own Digital Planning Twin. Digital Planning Twins offer a comprehensive view of business operations, combining high fidelity representations of the value chain, including both operational and financial components. The consideration of financial impacts and profitability is a crucial aspect, guiding strategic…

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Even Water Distribution – Kuul Evaporative Technologies Best Practices
July 7, 2023

Proper water distribution is vital for system performance. Kuul evaporative media supports air velocities up to 700 feet per minute without carryover. If exceeded, a drift eliminator cassette captures any potential for expelled water droplets up to 800 feet per minute. Let’s look inside and see the proper configuration for effective water distribution. At…

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