App services are reshaping the hospitality landscape even as many hotels are slow to adopt it. But ensuring that hotels maintain a human touch while integrating easy-to-use apps into their service offerings is still very much a priority.

AI continues to permeate the hospitality industry as they increasingly turn to AI chatbots to enhance customer service. However, this move towards digital assistants comes with its own set of challenges, particularly in maintaining the quality of interactions to ensure they meet brand standards and customer expectations.

Return on investment (ROI) remains the principal compass in the hospitality industry and in guiding new investments for hotel owners and operators. As costs escalate within the increasingly competitive environment, the focus on maximizing returns is crucial.

Welcoming back Calvin Tilokee, the brain behind the famous Instagram page RevParblems. The last time we had him on, Calvin shared with us the affects the pandemic has had on the hotel industry.

On this episode ofSay Yes To Travel, hostSarah Dandashy sat down with Calvin Tilokee, the Director of Revenue Management at a 5 star boutique hotel in New York City to discuss the current state of the hotel industry. Numbers are down everywhere, but major cities like New York, Los Angeles, and Chicago have been hit particularly hard.