Improving Coordination of Benefits

October 1, 2023

In this episode, Jeff Tanner from Acclara offers an insightful discussion about the persistent and perplexing issue of medical billing denials. Drawing from years of industry experience, he takes listeners on a journey, tracing the patterns and problems of “Coordination of Benefits” (COB) denials over more than a decade. The recurring challenges faced by healthcare providers, especially those in 2023, surprisingly echo those from 2010. Tanner sheds light on the complexities of the interactions between hospitals, insurance companies, and patients, outlining a system where communication breakdowns lead to substantial financial losses. This candid conversation delves into the intricacies of insurance denials, the convoluted processes hospitals go through, and the often bewildering experiences of patients caught in the middle. Whether you’re in the healthcare industry or a patient trying to navigate the maze of insurance, this discussion offers valuable insights into the challenges and possible paths forward.

Recent Episodes

View episode

In this episode, Jeff Tanner takes a thoughtful exploration into the intricate landscape of healthcare, focusing on the hurdles healthcare providers often encounter concerning revenue and reimbursements. Drawing from his extensive experience and insights gained through his association with Acclara, Jeff delves into patterns he’s observed across numerous healthcare facilities, addressing the nuanced changes in […]

View episode

In this enlightening conversation, Jeff Tanner from Acclara dives into the nuances of business management and strategy. He reflects on his own journey, sharing stories from his time leading a prominent workers’ compensation company and the lessons he’s learned about the importance of both day-to-day operations and long-term planning. Throughout the discussion, Jeff delves into: […]

View episode

In this podcast episode, Jeff Tanner from Acclara delves into the intricacies of the healthcare industry and the patient experience. The conversation begins with an exploration of how we perceive patient interaction when care is rendered. Yet, as Jeff highlights, beyond these immediate interactions, other significant factors shape the patient’s journey — most notably, the […]