Faces of Design: Design Conversations with Bob Borson

In today’s digital marketplace, the competition for customer attention doesn’t end when a shopper clicks “Add to Cart.” In fact, that’s often where the real challenge begins. For many retailers, the guest checkout process—once designed as a convenience—has become a conversion killer. Endless form fields and repeated data entry drive shoppers away, leading to costly…

As Michigan reclaims its identity as a hub of American innovation, the next industrial revolution looks far different from the assembly lines that once defined it. New initiatives like the forthcoming University of Michigan Innovation Center, alongside grassroots movements such as  Black Tech Saturdays, are powering that resurgence. Together, they reflect a statewide belief…

Hospitals today are fighting a two-front battle — one against increasingly sophisticated payers armed with automation and AI, and another to meet patients’ rising expectations for clarity and convenience. A recent joint study by Knowtion Health and the Healthcare Financial Management Association found that nearly one in two revenue cycle executives now identify payer denials…

Technology is evolving faster than ever, and with that acceleration comes the question of whether we’re using it to make the world better or simply faster. As automation, AI, and cybersecurity shape the future of work and life, leaders are reexamining how innovation can drive not just profit, but progress. Michigan, once the cradle…