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UX is the Cornerstone of Convenience as a Service

This story was produced through MarketScale. See how Architecture & Design teams put it to work with Executive Thought Leadership.

September 1, 2021, 4:10 PM UTC

It’s no surprise by now that the pandemic accelerated end-users trends of seeking digital platforms that offered convenience as a service where there was none. And that convenience in service also meant a platform that was convenient and intuitive to use. We wondered how these demands were placing new pressures on UX designers to meet the moment? Donald Burlock, Sr. UX Designer at Amazon Lab126, gave his perspective on these convenience demands, and how they’re motivating UX designers bring the best out of their users.

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