Excellent Customer Service Builds Trust

Dimensional Research, an independent market research company, conducted a survey of 1,046 individuals. Each respondent had dealt with customer service in a mid-sized company. They ranked “Excellence in Customer Service” as the #1 factor affecting their trust in a company. Respondents who had a good customer service experience were asked what specifically made that experience enjoyable. The most important factors cited were a quick resolution of the problem followed by being helped by a pleasant person.

Extending Our Service Hours

Breezer Mobile Cooling is right on target. We are always looking for enhanced ways to meet the needs of our valued customers. That’s why our customer service team is now available as follows:

Monday – Thursday    8:00 am – 8:00 pm EDT

Friday    8:00 am – 7:00 pm EDT

These extended hours will remain in effect until November 2, 2018 and are especially beneficial to our customers in the Pacific Time Zone.

Highlights of Our Cool Customer Service

Have an inquiry about an order? Want to ask a technical product question? Have a maintenance concern? Need your unit repaired? Our cool customer service team is a trusted resource. We serve our customers with a white-glove mentality and strive to provide personalized customer service. In some cases that can mean trouble-shooting via a video call, in other cases providing bilingual support. And to continually improve our service, more thrilling updates are planned for the future, including an exciting new online customer portal.

Our passionate and caring team of highly trained customer service associates is ready to assist.  Andrea Martin, Customer Service Manager, says, “In an effort to provide our clients with world-class service, we have assembled a really cool team of creative problem solvers to help you. What I like most is that they see every challenge as an opportunity. Everyone deserves to be cool. And we are here to make it happen.”


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