How A Queuing System Helps Improve Wait Times At Vet Clinics
Pet adoption soared during the pandemic. Nearly 20 percent of homes surveyed by the ASPCA adopted a pet. This increase in pet adoption leads to a domino effect that will increase wait times at the vet office.
On this episode of The Art of Waiting, A NEMO-Q podcast, Host Courtney Echerd talked with Erik Berg, Vice President of Marketing at Nemo-Q, about how installing a queuing system at vet clinics can improve wait times and increase customer satisfaction.
Berg noted that even in his home the pet number increased during the pandemic, so he understands the issue of waiting at pet clinics. With more pet owners, there is also a higher demand for pet food, pet products, and veterinary services. While it’s certainly an inconvenience for pet owners, it could take a toll on a pet’s health.
“There are two sides to the coin,” Berg said. “The first is the people aspect of it, and that’s obviously the animals, and the reason for needing to be at the vet is important. But, also you as a person are busy, and just like if you’re going to the doctor you would like to be seen on time and in a timely fashion … the other side of the coin is for the pet.”
With the increase in pet adoption, vet clinics have become crowded. A queuing system that allows customers to get on a waitlist before coming to an office creates efficiency. It creates a better workflow that will enable animals to be seen quicker. This also reduces anxiety for the animal, as they won’t have to wait in a crowded, stressful animal clinic.
Latest
Biden Nears Win as Japan, Dutch Back China Chip Controls
For more on the West’s race to implement China chip controls, read Bloomberg’s explainer on the computer chip “arms race.” (Bloomberg) — Japan and the Netherlands are poised to join the US in limiting China’s access to advanced semiconductor machinery, forging a powerful alliance that will undercut Beijing’s ambitions to build its own domestic […]
NYSE Mayhem Traced to a Staffer Who Left a Backup System Running
(Bloomberg) — More than 700 miles from Wall Street, the New York Stock Exchange’s backup data center on Cermak Road in Chicago is supposed to safeguard US markets, standing by at all hours in case disaster ever strikes the world’s largest venue for trading shares. When markets are closed, it participates in a well-worn routine, […]
California Storms Have Farmers Rushing to Avoid Crop Shortfall
(Bloomberg) — California farmers are facing costly damages from weeks of severe California storms that may trigger more expensive US fruits and vegetables in a time of massive food inflation. “The numbers are going to be somewhere in the hundreds of millions and perhaps in the billions,” Dave Puglia, head of the trade group Western […]
