Entering Excellence: The Ingredients of Making a Successful Company Culture

Host Tyler Kern spoke with Valerie Anderson, President and Managing Director of Boon Edam, about how businesses can build successful company cultures. Anderson’s more than a decade’s worth of experience in the building entrances and security industry gave her a first-hand opportunity to learn the secrets of what goes into a successful company culture.

“People are one of the great assets we have in an organization, and I think the way we continue to develop our people and attach them to the vision of the company is what gives them a sense of self-worth,” Anderson said.

She described her leadership role as putting herself in the employee’s shoes, and envisioning a culture they’d want to work in. Anderson put emphasis on company vision and the importance of ensuring not only all employees understand the vision but are in the right positions to use their talents to further that vision.

Later in the conversation, Anderson mentioned how successful company cultures should be customer-centric to the point of obsession. “It’s taking every part of your organization, no matter what your role is, and getting you to think, how would I want this customer interaction to go if I were in their shoes,” said Anderson.

Anderson wrapped up the conversation by discussing how she overcame various business challenges on her leadership path.

For the latest news, videos, and podcasts in the Building Management Industry, be sure to subscribe to our industry publication.

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

whole health index
Whole Health Index
May 22, 2025

Dr. Sam Ambewadikar returns to break down Anthem’s Whole Health Index (WHI)—a powerful tool that distills medical, social, environmental, and behavioral data into a single score (0–100) to identify members most at risk. By surfacing factors like transportation deserts, housing instability, or food insecurity, WHI enables Anthem care managers and advocates to proactively match members…

Read More
pcp
PCP Attribution Analysis
May 22, 2025

Dr. Sam Ambewadikar, RVP and Medical Director at Anthem National Accounts, joins Brent to unpack the power of primary care attribution analysis—a tool he helped pioneer to spotlight the clinical and financial impact of members not having an established PCP. Drawing from his background as a practicing pediatrician and claims analytics leader, Dr. Sam shares…

Read More
sydney health
Sydney Health Demo
May 22, 2025

In this episode, Christina Firouztash, Executive Advisor of Digital Solutions at Anthem, gives a dynamic walkthrough of the Sydney Health app—Anthem’s flagship digital member experience. Christina showcases how Sydney delivers personalized, simple, and equitable navigation across benefits, including virtual care, pharmacy, financial transparency, and social services access. From contextual chatbots and ID card access to…

Read More
pharmacy
Pharmacy Part 1
May 22, 2025

In this episode, Brent chats with Katie Brennan, National Sales Director at CarelonRx, about making pharmacy benefits more accessible, consistent, and member-friendly. Katie spotlights Carelon new advanced home delivery model, which brings the pharmacy counter—and the pharmacist—into the member’s home. With fewer retail pharmacies offering extended hours and many patients lacking reliable transportation, CarelonRx is…

Read More