A few months ago, no one knew for certain how the coronavirus pandemic would shape the United States. However, hindsight offers 20/20 vision to those looking at the past.
With this knowledge in mind, Daniel Litwin talks with NEMO-Q’s Eric Berg on how the global pandemic has transformed the way companies approach their queuing needs.
Before the pandemic, there was a lot of physical interaction in the business landscape. Now employees must remain mindful of the physical space that they and their customers occupy. As a result, NEMO-Q and companies like it pivoted to address the underlying safety issues in their products and services.
One area that has seen explosive growth is the need for a safe, contactless queuing solution. Although the ubiquitous stickers on the floor work for today’s needs, businesses are looking for long-term solutions — and NEMO-Q provides just that.
Their queuing software as a service doesn’t just minimize waiting time and limit the amount of people in high-traffic areas. It also makes the entire customer experience a much more pleasant one.
There are additional benefits that the company’s queuing software as a service holds for business leaders. Partnering with NEMO-Q saves money in the long-run, because businesses don’t have to invest in the IT resources needed to support the software. On top of that, NEMO-Q gives customers the opportunity to give companies valuable feedback that further fine-tunes their operations.
In a country that must learn to live with the coronavirus threat for the long-term, queuing software as a service offers businesses a way to adapt to the times — and become more efficient in the process.