An 18-Hole Attitude Towards Building a Culture of Excellence

August 8, 2023
Matt Brost


Building a culture of excellence doesn’t happen by sinking a hole-in-one on the first hole of a golf game; the match isn’t over until completing the 18th hole. Managing a country club is a similar analogy. Building that culture of excellence takes stamina, dedication, and a willingness to achieve the mission.

In today’s fast-paced world, pursuing excellence is becoming increasingly rare. With disruptions like technology and social media diverting workers’ attention, the dedication to truly excel in one’s field is a trait that stands out. A Harvard Business study showed that only 15% of professionals believe they are working at their full potential, highlighting the need for building a culture of excellence.

So, what does it truly mean to create an excellence culture, and how can organizations and individuals embody this principle?

Welcome to Excellence Culture, Presented by Lockton. In this episode, host Matt Brost sits down with Bryant Early, the general manager of Gleneagles Country Club in Plano, Texas. Together, they delve into the intricacies of building and maintaining a culture of excellence, drawing from Bryant’s rich experiences in the private club industry.

Key points of discussion include:

  • The journey from starting as a busser to becoming a general manager
  • The importance of mentorship and learning from every experience
  • The challenges and rewards of striving for excellence in today’s world

Originally from Dayton, Ohio, Bryant Early began his career in the private club industry in 1992. Over the years, he has climbed the ranks, showcasing his dedication to excellence at every step. With a background that includes roles at various prestigious clubs nationwide, Bryant brings knowledge and insights to the table.

Recent Episodes

earn and learn programs
View episode

  Faced with a significant workforce training gap, America is seeing a rise in innovative solutions, notably the earn and learn programs. These initiatives are pivotal in addressing the disconnect between available jobs and the skills of the workforce, particularly benefiting those without a four-year college degree. SkillPointe emerges as a key player in this […]

View episode

In this episode of Pro AV Today, host Ben Thomas brings together Chris Neto, Jimmy Vaughan, and Dan Vollmayer for a discussion on the parallels between professional wrestling and the world of B2B. This unusual combination reveals significant insights into personal branding and content strategy. Chris Neto, a self-proclaimed wrestling fanboy, discusses how wrestling’s narrative-driven […]

IC System's dedicated team
View episode

  At IC System, the language of empathy speaks louder than the transactions of debt collection. In a compelling video feature, IC System’s dedicated team casts a spotlight on their unique approach—combining heartfelt empathy with innovative solutions to navigate the often challenging landscape of financial obligations. IC System champions a path of compassion, delving deep […]