The Importance of Building Strong HVAC Industry Relationships

December 6, 2022
Greg Crumpton

Building relationships is one of Greg Crumpton’s favorite topics. A close second is air
conditioning. Crumpton is always fascinated by the various people who make the
HVAC industry hum, which is why on Straight Outta Crumpton, he always finds the most
interesting folks in the business to talk some shop. And this week was no exception because Kim Reynolds dropped by to share her story. Reynolds is the VP of Sales for Carrier
Enterprise in the Southeast Region. CE (Carrier Enterprise) is a one-stop location for
the best equipment brands, aftermarket parts and supplies, and HVAC expertise in the
industry. And as Reynolds told Crumpton, the key to any great salesperson is building
solid HVAC industry relationships.

A significant portion of Reynolds’ career was in the natural and propane gas utilities
industry. So, how did she find herself mixed up in HVAC?

“There’s a lot of crossover in the utilities and the HVAC world,” Reynolds said. “So, I
had an opportunity to move to Ashville (North Carolina), made some connections with
some folks in the HVAC world, and there was an opportunity to join CE Southeast a
couple of years ago. That’s why I’m here.”

Crumpton and Reynolds discuss…

The hot HVAC topics Reynolds discusses with customers and dealers

The elements that build strong relationships between customers, dealers, and
other suppliers

The critical importance of value and trust in cementing longstanding
HVAC industry relationships

“I think that most folks I have interacted with throughout my career really enjoy that
interaction, and getting to know someone, and then developing that bond or friendship,”
Reynolds said. “For some folks, it’s just all business, but I do think that’s more in the
minority than versus the other.”

Kim Reynolds holds a bachelor’s degree in Business Administration from Barton
College. She is an experienced residential, commercial, and industrial sales consultant
with a demonstrated history of working in the natural gas and propane industry with
organizations such as PSNC Energy and Blossman Gas. Now, as part of North
America’s largest HVAC Distribution network, Reynolds applies her skills to Carrier
Enterprise. Reynolds likes to spend time on the golf course or with her four rescue dogs
when not at work.

Recent Episodes

economic paradigms
View episode

  Recently, controversial affiliations and questionable economic paradigms surrounding the ethical practices of major financial institutions have made headlines. JPMorgan Chase, whose entanglements with the late financier Jeffrey Epstein led to a $75 million settlement in a sex trafficking lawsuit, rekindles the debate on the integrity of mammoth financial entities. In light of a climate […]

mental health and financial precarity
View episode

  The intersection of mental health and financial precarity is a topic that has recently gained significant attention. As society grapples with the challenges of a rapidly changing economic landscape, the impact on individual mental well-being is undeniable. Studies show that approximately 46% of individuals with debt also have a mental health diagnosis, highlighting the […]

View episode

  In the recently released “2023 Brand Authenticity Report” by U.S.-based market research firm Breakthrough Research, the study surveyed over 5,000 respondents and evaluated more than 100 national brands, highlighting the significance of authenticity in branding to drive positive first impressions and foster enduring connections. Why is authenticity in branding so integral? Dan Braker, founder […]