Why Customer Experience Is Your Most Powerful Growth Lever—and How to Use It to Drive Referrals, Retention, and Revenue

Customer Experience

In an era where marketing is shifting faster than most can keep up with, staying informed is a challenge for even the most seasoned revenue leaders. From AI upending traditional search to MarTech tools bloating underused tech stacks, the ground beneath B2B marketers is shifting. According to McKinsey, companies leading in customer experience are…

Read More

Top Stories

Supply Chain Leaders Must Abandon Outdated Routing and Embrace Last Mile Optimization Through Modeling and AI
June 24, 2025

As geopolitical tensions disrupt global shipping and tariffs create fresh uncertainty in international trade, companies are being forced to reexamine their most vulnerable supply chain segment—the last mile . While upstream operations get the spotlight during crises, the final leg of delivery remains a persistent blind spot. That oversight has consequences: empty trucks, fragmented delivery…

Read More
RevSpring Uses Data, Automation and Empathy to Improve the Patient Financial Journey – Better Outcomes for Patients, Less Burden for Providers
June 24, 2025

Healthcare providers are under increasing pressure to meet consumer expectations without adding an administrative burden. According to a survey conducted by The Harris Poll in June 2024, 18% of the 2,092 American adults who were surveyed had received an unexpected medical bill of $1,000 or more in the past year, and 50% said they would…

Read More
healthcare operations
Healthcare Operations Improve with AI That Unites Data, Automation, and Ethics

Generative AI has captured the public imagination, but its most transformative use cases may lie far from flashy consumer tools. In healthcare operations, where complexity, inefficiency, and fragmentation remain persistent challenges, AI is now driving measurable improvements. Research suggests AI-enabled healthcare systems could cut administrative costs by up to $360 billion in the U.S. alone….

Read More
leadership confidence
Liz Atlee on Leadership Confidence and Letting Go of Doubt – Raise Your Hand Anyway, Even When You Feel Unsure

In this episode of Professional Quotient: Conversations That Build Equity, host Jason Winningham welcomes legal powerhouse and mentor extraordinaire Liz Atlee for an honest conversation about leadership confidence, imposter syndrome, transparency in leadership, and the importance of simply raising your hand—even when you feel unsure. Liz brings a wealth of experience navigating high-stakes legal…

Read More
Healthcare
Connecting the Disconnected: Inside Personify Health’s Mission to Make Personalized Care the New Standard

As healthcare costs continue to rise and patient needs become increasingly complex, personalization has emerged as a critical strategy in improving access, outcomes, and experiences. Despite 75% of surveyed Americans wishing for a more personalized healthcare experience, most health plans still offer one-size-fits-all solutions. But the shift toward personalization is more than just a…

Read More
sales career
Sales Career Playbook: Build Trust, Not Just Pipelines

In this episode of Professional Quotient (PQ), host Jason Winningham sits down with Katie Steinberg, Director of Growth at MarketScale, for a candid conversation packed with practical sales career advice, focusing on what really drives success in B2B sales beyond cold calls and quotas. Katie’s approach to sales is refreshingly human. She prioritizes listening…

Read More
Experts Talk
Experts Talk
Supply Chain Leaders Must Abandon Outdated Routing and Embrace Last Mile Optimization Through Modeling and AI
June 24, 2025

As geopolitical tensions disrupt global shipping and tariffs create fresh uncertainty in international trade, companies are being forced to reexamine their most vulnerable supply chain segment—the last mile . While upstream operations get the spotlight during crises, the final leg of delivery remains a persistent blind spot. That oversight has consequences: empty trucks, fragmented delivery…

Read More
Trending now
career game
Education & EdTech
Unity’s Jessica Lindl on Playing the Career Game Loop: Learning to Earn in the New Economy (Episode 3)
June 16, 2025

As AI, automation, and immersive tech accelerate disruption, the future of work is being reshaped faster than most institutions can adapt. Entry-level roles for recent graduates are shrinking, traditional degrees are being questioned, and lifelong careers are being replaced by continuous reinvention. In this climate, the most valuable assets are no longer technical certifications…

Read More
the career game loop
Education & EdTech
Unity’s Jessica Lindl on Playing the Career Game Loop: Learning to Earn in the New Economy (Episode 2)
June 16, 2025

Today’s workforce is facing profound disruption, driven by automation, AI, and shrinking entry-level job opportunities. According to SignalFire’s 2025 State of Talent report, entry-level hiring in tech has dropped by 50% from pre-pandemic levels. In this shifting landscape, younger workers aren’t just seeking jobs—they’re demanding agency, feedback, and purpose. Game-based learning models like the…

Read More
handling
Promoted Сontent
IABSC: Where Baggage Handling Professionals Find Their People
April 10, 2025

As baggage handling professionals, we speak a language all our own. Merge logic, tracking mechanisms, and baggage reconciliation. While the traveling public sees only their suitcase appear on the carousel, we understand the sophisticated symphony that makes it all happen. That’s exactly why the International Association of Baggage System Companies (IABSC) exists. Our secret sauce…

Read More

Podcast Episodes

AI-Powered Care Navigation Reduces Healthcare Spend and Improves Patient Access
June 20, 2025

The U.S. healthcare system is strained by rising costs, uneven quality, and fragmented care navigation. Employers are bearing the brunt, spending more without always securing better care for their teams. According to the RAND Corporation, one effective strategy is to “change their network and benefit designs to encourage patients to use lower‑priced, higher‑value providers…

Read More
Building the Wireless Future: Low-Power IoT, Edge Computing, and the End of the Gs
June 19, 2025

As the global race to 6G heats up, telecom providers, governments, and tech companies are investing billions to advance the next generation of hyperconnected infrastructure. European operators urge regulators to release more spectrum to stay competitive, while U.S. programs like the USDA’s ReConnect have funneled over $1 billion into rural fiber backhaul. Meanwhile, companies like…

Read More
Child Safety Isn’t a Feature—It’s the Product: Harbor’s No-Compromise Approach
June 17, 2025

As technology becomes more embedded in daily life—especially in family and home care products—trust, reliability and child safety have become essential differentiators. Deloitte reports that consumers spend up to 25% more on brands they trust, and one in five spend 50% more when brand confidence runs deep. That trust becomes critical in sectors like…

Read More
Unity’s Jessica Lindl on Playing the Career Game Loop: Learning to Earn in the New Economy (Episode 1)
June 16, 2025

As traditional career paths break down, economic mobility is being redefined by adaptability, not academic credentials. Today, 52% of college graduates are underemployed a year after graduation, working in roles that don’t require a four-year degree. Meanwhile, networking strategies like informational interviews yield one job offer per 12 conversations—far more effective than the one-in-200…

Read More

On-Device AI is Today’s Tech Innovation, Competition and Market Leadership Driver

On-device AI

On-device AI revolutionizes the tech landscape, making it a critical factor for industry dominance. This cutting-edge technology directly integrates advanced AI capabilities into devices, transforming consumer and enterprise applications. This shift stems from the need for improved performance, reduced latency, enhanced data privacy & security, and personalized user experiences. With advancements in neural processing…

Read More
Level up with real-world skills on MarketScale. No fluff—just what you need to move up, stand out, and stay ahead. Career growth starts here. Start now.

Featured Industries