5 Steps to Facilitate a Killer Training Workshop

Darren Grimes was exhausted.

He’d been awake all night, tossing and turning.

No matter how many sheep he counted or how he tried to rationalize it, it was impossible to control the panic. In just a short time he would be faced with the challenge of a lifetime: a 7 hour workshop in front of 30 peers. Training them how to use a new computer system he knew they didn’t care about.

Frazzled, and nursing a double espresso, Darren stared bleary-eyed at the clock.

8.29. Time to make a move.

He gulped his coffee, picked up his laptop and papers, and made his way to Conference Room 6 to prepare.

This wasn’t going to be a good day.

Whether you’ve had to facilitate a workshop before or not, I’m sure you can imagine how Darren must feel.

He’s about to spend 7 hours standing in front of a group of people who would almost certainly prefer to be anywhere else. He’s going to talk to them about something they don’t particularly care about. And he knows they don’t care.

For Darren, this is a nightmare!

His audience will feel it too. They have to suffer through hours of Darren’s monotone lecture, interspersed with nervous laughter, dodgy slides, and forgotten information.

At 5 pm, the result of this distasteful experience is that Darren vows to never do another workshop and his audience, rushing for their freedom like escapee bank hostages, retain nothing.

There has to be a better way.

The Problem With Training

The problem with training is the people delivering it. People like Darren.

Now, it’s not Darren’s fault. He’s just copying what he’s seen his peers and superiors do when they run workshops.

Darren’s mindset is wrong.

Darren believes that as facilitator he needs to do the talking. Darren believes that the audience will only learn if he lectures his knowledge to them. He should be in control, and he’s responsible for what the audience retains and whether they enjoy themselves.
Nothing could be further from the truth.

But this mindset is how a lot of training is delivered in businesses every day, the world over.

The Role Of Facilitator

“Facilitate” means to assist, to help, to make things easier.

Lecturing facts to group of disengaged business people is not facilitating.

When you facilitate a training session or workshop you should be focused on helping people to develop. Facilitating the acquisition of new skills or the understanding of new information. Making the new skills or new information as easy to digest as possible.

Your audience may well start off disengaged, but if you facilitate in the right way you can turn this around and make the experience positive for everyone, including yourself.

How To Facilitate A Killer Training Workshop 

The key to facilitating a killer workshop is to talk as little as possible.

Of course, as the facilitator of the group you will be responsible for setting the context and laying out the agenda. But, when it comes to getting your audience to understand the new skills or concepts… Just. Stop. Talking.

Here is the 5 step plan to train any new skill or any concept in any workshop:
1. Introduce the topic and give some background
2. Split participants into pairs or small groups and have them discuss the learning point
3. Groups or pairs nominate a speaker to present their discussion findings to other groups
4. Groups ask questions to better understand speaking team’s position
5. Facilitator fills in gaps or aligns where necessary

Facilitation In Practice

Let’s look at steps in practice:

Introduction of new feature in the Customer Relationship Management system
 Split participants into small teams
 Each team is given a computer to use running the upgraded CRM system
 Teams define one regular process they follow with the current CRM system
 Teams use their computer to work out how to do the current process in the upgraded system
 Teams report out their findings to others and discuss the differences

Introduction of additional banking compliance rules
 Split participants into small teams
 Each team is allocated one new compliance rule
 Teams discuss their rule and what impact it is likely to have on the daily processing
 Teams present out their discussion results and handle questions

That’s it! Next time you have a workshop to facilitate remember these three words:
Just. Stop. Talking.

David McGimpsey is a facilitator, speaker, and author. His popular blog can be found at

Follow us on social media for the latest updates in B2B!



Construction of the HPC Data Center is Prime Destination for AI Progression
May 17, 2024

As digital infrastructure continues to evolve, the strategic development of data centers is crucial. A recent update from Applied Digital celebrates the progress of the company’s HPC Data Center in Ellendale, North Dakota, positioning it as a pivotal player in the advancement of AI technologies. Highlighted in this special video is the HPC Data…

Read More
Nick Phillips of Applied Digital talks community engagement
Community Engagement is Key for Companies Aiming to Support and Impact Local Communities
May 17, 2024

Corporate responsibility is under the microscope but Applied Digital readily stands out for its positive impact on local communities. As part of the broader discussion on community engagement and economic development, there are several things companies can do to contribute to local prosperity. For a special episode for Applied Digital, Nick Phillips, EVP of…

Read More
Ellendale HPC Datacenter
Ellendale HPC Datacenter
May 17, 2024

The shell of our groundbreaking Ellendale HPC Datacenter is nearly complete! With each panel and beam, we’re closer to launching a hub with unmatched AI capabilities, designed for high-density computing. Watch as we shape the future of AI infrastructure

Read More
Sunstone Partners’ 2024 planning and strategy
Sunstone Partners Offsite 2024
May 17, 2024

Sunstone Partners’ 2024 planning and strategy meeting was held offsite in Calistoga, CA this year.  During the event the team bonded in fun activities like wine making and fantastic meals.  On the business side, there was reflection on the significant accomplishments of the team for the year, as well as focusing on upcoming goals…

Read More