Trust Changes Everything with Kim Nelson

The word trust is synonymous with many things. For some, trust means having confidence in something, believing in something, or having faith. For others, trust means having responsibility and accountability. No matter how you define trust, it remains an integral part of our everyday lives. Not only does trust help build connections and deepen relationships, but it supports a level of unparalleled transparency and communication in many different situations. So, how can trust change your perspective?

In the latest episode of Change Starts Here brought to you by FranklinCovey, Dustin Odham hosts a discussion with guest Kim Nelson, Coach and Consultant with FranklinCovey Education, about the power of trust.

The two discuss:

  • How building trust is critical within the educational landscape
  • How trust plays a major role in everyday life
  • How leadership and trust pre and post-COVID has affected school and district performance

“I think it’s one of those things too, that when you walk into a school you can feel it. You feel a sense of trust in a building or the lack of – it’s the elephant in the room, and so, we have to be willing to confront things head on and, like I said, use those trust behaviors like being transparent, righting wrongs, some of those things and that’s hard,” said Nelson.

Kim Nelson is a long-time educator based in Alden, Iowa and has worked as a Coach and Consultant for FranklinCovey for the past six years. Her mission statement, “To encourage and inspire others to find their greatness” has helped her serve over 32 schools in Iowa and Minnesota. She earned her Master’s in Education Leadership from the University of Northern Iowa.

Follow us on social media for the latest updates in B2B!

Image

Latest

whole health index
Whole Health Index
May 22, 2025

Dr. Sam Ambewadikar returns to break down Anthem’s Whole Health Index (WHI)—a powerful tool that distills medical, social, environmental, and behavioral data into a single score (0–100) to identify members most at risk. By surfacing factors like transportation deserts, housing instability, or food insecurity, WHI enables Anthem care managers and advocates to proactively match members…

Read More
pcp
PCP Attribution Analysis
May 22, 2025

Dr. Sam Ambewadikar, RVP and Medical Director at Anthem National Accounts, joins Brent to unpack the power of primary care attribution analysis—a tool he helped pioneer to spotlight the clinical and financial impact of members not having an established PCP. Drawing from his background as a practicing pediatrician and claims analytics leader, Dr. Sam shares…

Read More
sydney health
Sydney Health Demo
May 22, 2025

In this episode, Christina Firouztash, Executive Advisor of Digital Solutions at Anthem, gives a dynamic walkthrough of the Sydney Health app—Anthem’s flagship digital member experience. Christina showcases how Sydney delivers personalized, simple, and equitable navigation across benefits, including virtual care, pharmacy, financial transparency, and social services access. From contextual chatbots and ID card access to…

Read More
pharmacy
Pharmacy Part 1
May 22, 2025

In this episode, Brent chats with Katie Brennan, National Sales Director at CarelonRx, about making pharmacy benefits more accessible, consistent, and member-friendly. Katie spotlights Carelon new advanced home delivery model, which brings the pharmacy counter—and the pharmacist—into the member’s home. With fewer retail pharmacies offering extended hours and many patients lacking reliable transportation, CarelonRx is…

Read More