Making the Most of KPIs Means a Sound Energy Management Strategy

 

A sound energy management strategy can help global industries with KPIs, such as increasing efficiency while reducing environmental impact. A 2020 study by Schneider Electric revealed that 87% of business leaders consider energy and sustainability KPIs essential in making informed and intelligent business decisions. But how do these KPIs translate to tangible value in energy management?

John Casey, Director of National Accounts for ENTOUCH, delves into the importance of KPIs in shaping the value of energy management, providing insightful revelations based on years of industry experience.

In this episode of InTouch with ENTOUCH, John Casey explores:

  • How KPIs are instrumental in proving verifiable return on investment for customers partnering with ENTOUCH by measuring progress throughout engagements
  • The process of building a model alongside customers that estimates value return based on achievable energy savings and the results of an optimized repair and maintenance program
  • The outcomes of this disciplined approach include the achievement of a staggering 240% ROI collectively for all ENTOUCH customers over five years, a 1.5-year payback, and an impressive 100% customer renewal rate – a feat that is remarkable in the energy management industry

John Casey brings his vast knowledge and background in energy management to all ENTOUCH customers. Casey is well-positioned to shed light on the often-complex world of KPIs and their implications for the value of energy management.

Recent Episodes

At a time when utilities are under increasing pressure to reduce operating costs and enhance service without raising rates, Duke Energy is embracing network lighting controls as a strategic solution. With over 360,000 smart nodes already deployed and a long-term plan to modernize 2.5 million lighting assets across six states, the utility giant is…

As energy providers accelerate digital transformation in response to grid modernization and growing connectivity demands, Fixed Wireless Access (FWA) has emerged as a viable alternative to legacy wireline solutions. According to the Edison Electric Institute (EEI), investor-owned electric companies in the United States are expected to allocate approximately $158 billion toward transmission infrastructure projects…

At the 2025 Distributech trade show in Dallas, the focus wasn’t just on the latest in energy infrastructure—it was also on the invisible front line of utility operations: the contact center. With customer expectations rising and regulatory pressure intensifying, utility companies are discovering that outdated voice systems are no longer just a nuisance—they’re a…