Mark Gimson has seen it all when it comes to valves.
Now Director of Marketing and International Sales for Cla-Val, Gimson has worked with control valves for more than 35 years and said, while the basic valve has not changed a whole lot but they have become a lot smarter in what they can do. Cla-Val’s latest technology, Link2Valves, is building on that.
“It’s basically a secure, web-based platform that allows registered users to locate, manage and maintain their control valves using a phone app interface and a user-dedicated web portal,” Gimson said. “This was really developed because we know that most utilities do track their critical assets … There are a number of asset programs out there to track typical municipal assets, but there wasn’t one out there that was detailed and focused enough to track actual control valves.”
The system is intuitive for anyone who has operated a smart phone before, with a color-coded system showing which systems need maintenance. Homero Garcia, Area Sales Manager for Cla-Val, also highlighted the ability to take photographs and store them in the platform, allowing technicians to quickly get an understanding of where an issue is occurring and what should be expected once on-site.
Once service is completed, the notes are put into Link2Valves and the system is reset to green until it once again needs scheduled maintenance.
“The first thing we want to do is verify what kind of valve you have. It’s very common in the industry to hear, ‘Hey remember that PRV?’ PRV can mean a few different things!,” Garcia said. “We know we have a control valve, but when we are able to look at the pictures that are documented in the app [and say], ‘OK, I remember this valve,” and the customer, all he has to say is, ‘Well No. 12.’ We’re able to look at that and, over the phone, help him troubleshoot that valve. Sometimes all it takes is two minutes over the phone.”
Follow us on social media for the latest updates in B2B!