Experience Evolution
Key points: In-person shopping increases during the holiday season JNRI optimizes the in-shopping and queuing experience with excellent queue management Information collected from JNRI can be used to measure ROI On “Experience Evolution,” host Michelle Dawn Mooney chatted with Greg Mummah, the Director of Sales Engineering for JRNI, on what businesses can do and utilize…
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Experience Evolution
A JRNI through Experiential Relationship Management
JRNI is a platform for scheduling and managing personalized experiences for retail, banks, credit unions and other financial institutions. John Federman, JRNI’s CEO, helped kick off the inaugural episode of the The Experience Evolution with a conversation with host James Kent on how retail and financial industries can take their business to the next level…
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From SEO to GEO: How LLMs Are Changing Brand Discovery
This episode of the Marketing AI SparkCast features Aby Varma, founder of Spark Novus, a strategic partner to marketing leaders adopting AI responsibly. Aby is joined by Todd Sawicki, CEO and co-founder of Gumshoe, an emerging platform built to help brands understand what large language models (LLMs) think about them and how to act on…
How BMS CAT Restored a Hotel After a 2-Alarm Fire
When a two-alarm fire broke out at a large hotel, swift action was critical to minimizing damage and disruption. BMS CAT responded in under 45 minutes, arriving on-site to assess the situation and begin stabilizing the property. This immediate response helped protect the building from further loss. That same night, the local BMS CAT…
From Deloitte to Startup CEO: Johnnie Akin on Risk, Faith, and Reinvention
Success today looks different—defined less by stability and more by the freedom to adapt and evolve. Professionals across industries are reimagining their careers, moving away from predictable ladders toward paths that reflect purpose and balance. What once meant climbing steadily toward partnership or promotion now often means taking bold pivots or pursuing second acts…
From Caregiver to Changemaker: How Purpose and Community Create Lasting Impact
Resilience isn’t just about enduring challenges — it’s about leading with compassion, patience, and faith, even when the path feels uncertain. It’s a quality embodied by every caregiver, whose daily acts of care and commitment reflect the essence of true leadership — helping others grow stronger through empathy, service, and understanding. In this episode…