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What New Trends are Taking Over Restaurants

In this bonus clip from the premier of Run the Pass, The Main Course host and Executive Editor of Modern Restaurant Management magazine, Barbara Castiglia, sat down with Tyler Kern to explore the entirety of COVID-19’s effect on the restaurant industry – and it’s a large one. In terms of family-owned restaurants, the pandemic…

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In this bonus clip from the premier of Run the Pass, The Main Course host and Executive Editor of Modern Restaurant Management magazine, Barbara Castiglia, sat down with Tyler Kern to explore the entirety of COVID-19’s effect on the restaurant industry – and it’s a large one.

In terms of family-owned restaurants, the pandemic was the final straw for many, particularly those that had already been struggling or had failed to adapt to a shifting foodservice landscape.

However, other restaurants, both family-owned and not, have adapted to this uncertain period and could emerge forever changed for the better.

“Technology has been the best friend of the restaurant industry throughout this whole thing,” Castiglia said. “The best example I can give of this is, in the town I live in, there’s a local coffee shop. You used to go in there, and you’d get a menu that had coffee stains and who knows what … now, they have QR code menus.

“They realized that, in order to survive and have people come in, they had to be that responsive.”

Particularly for family-owned restaurants, it’s critical to find a balance in blending innovation and sometimes decades-old culture and atmosphere. It’s certainly possible, but it requires commitment.

Kern and Castiglia also highlighted how vendors and suppliers have navigated the pandemic, the impact of an increase in home cooking, and more.

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Restaurants are buying more customer tech even as visits stay 7% below 2019

Restaurants are buying more customer tech even as visits stay 7% below 2019

U.S. restaurant operators are budgeting more customer-facing technology for 2026, with 60% prioritizing customer experience investments, according to the National Restaurant Association data reported by Restaurant Business. The push comes while average chain restaurant occasions remain 7% below 2019 levels, a gap Restaurant Business says has persisted even as kiosks, digital menu boards, loyalty programs, and AI tools proliferated. Bar & Restaurant’s reporting on high-volume staffing shows why the timing matters operationally: with labor still tight and peak periods exposing process friction, operators are trying to shift guest decisions earlier, improve scheduling discipline, and free managers to coach instead of firefight. The near coin-flip in consumer sentiment, 41% saying tech improves hospitality versus 38% saying it hurts, indicates deployments that reduce staff burden without making the guest feel “sent to a screen” will be the ones that hold up in 2026 traffic conditions.

  • 01A useful benchmark for 2026 tech budgeting: 60% of operators plan to invest in customer-experience tech, but that category only outpaces front-of-house tech (54%) by six points, so many programs will compete for the same dollars and implementation bandwidth, according to the National Restaurant Association data reported by Restaurant Business.
  • 02The metric mismatch is becoming a planning risk: Restaurant Business says kiosks can lift sales per transaction, but operators still lack a clean way to measure whether customer-facing automation quietly suppresses visits, especially when chain occasions are already 7% below 2019.
  • 03For high-volume concepts, the highest-ROI “tech” may be workflow discipline: Bar & Restaurant reports operators leaning on forecasting, clear labor rules, and centralized reservation and add-on decisions to reduce peak-hour conflict, which can make customer tech feel like convenience rather than a substitute for hospitality.

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Outback’s 600-manager reset puts kitchen discipline back at the center

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Outback Steakhouse brought managers from roughly 600 restaurants together for its first systemwide conference since before the pandemic, signaling that the brand is again prioritizing operational standardization as it works its turnaround. Restaurant Business reported Outback posted 1.4% same-store sales growth last quarter, its best in more than three years, along with improving guest scores and a higher mix of premium items. Two QSR Magazine analyses outline areas operators are focusing on: kitchen-equipment discipline through asset lifecycle management and total cost of ownership, and store design as a factor tied to repeat visits, with the National Restaurant Association estimating QSRs get about 71% of revenue from repeat customers. For multi-unit operators, the practical takeaway is that repeatable execution often depends on standardized specifications, maintenance data, and remodel programs that protect retention and throughput, not only pricing actions.

  • 01The return of large-scale manager conferences is an operational tell: brands are re-centralizing standards and training, which makes equipment specs, service models, and maintenance playbooks easier to scale.
  • 02For chains that still buy equipment on sticker price, QSR Magazine’s push toward total cost of ownership reframes procurement as an uptime and utilities decision, not a capex line item.
  • 03QSR Magazine, citing the National Restaurant Association’s estimate that about 71% of QSR revenue comes from repeat customers, frames store design and the in-restaurant environment as part of the discussion around repeat visits.

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