Is It Possible for a Health Plan to Simplify Access and Engage its Customers?

Healthcare plans are easy when one doesn’t need to use them, but navigating a plan to receive needed care can prove challenging. Ryan Coplon, Co-Founder & President of HealthWallet, believes there is a better way to make order out of the healthcare chaos, and that’s through HealthWallet’s smartphone app. He spoke with Kevin Stevenson about HealthWallet’s unique approach to giving people the healthcare access they desire when they need it.

Coplon’s background comes from the employee benefits and health plan architecture, and that experience shaped his ideas on ways in which a better health plan program could benefit those in need of options. “We realized the more progressive we got with our plan design and infrastructure, the more confused our plan members got,” Coplon said. “So, I saw an opportunity to partner with my co-founder now, in collaboration with the health plan that we managed.” After a year of development, they created an easy platform to drive utilization at the plan level. Once their idea solved these issues, Coplon and his partner recognized the potential to mainstream this idea.

The goal for HealthWallet is to help those looking for care from their health plans cost-effectively gain access to that care. And their app’s design makes getting that information to low-cost solutions easy and convenient. Coplon said they predicated HealthWallet’s platform on two concepts: consolidated access and engagement strategies.

“We are an intentionally flexible and modular platform,” Coplon said. “As it sits today, we have upwards of 80 mutually exclusive member-facing end-point solutions that we toggle between and cluster together as a function of relevance. We get to work collaboratively with our health plan clients and our health plan administrators to aggregate a perpetually relevant suite of solutions.”

More Like This Story:

From an Idea to Billion Dollar Company: How a Doctor Lobbied DC for HSAs

How To Navigate the American Healthcare System

Follow us on social media for the latest updates in B2B!

Image

Latest

AI in HVAC
AI in HVAC Speeds Up Troubleshooting, Automates Training, and Connects Techs to the Right Data Instantly
September 16, 2025

Artificial intelligence is rapidly transforming field service operations across skilled trades, and HVAC is no exception. AI in HVAC is reshaping how technicians access information, troubleshoot systems, and stay productive on the job. As the industry faces an ongoing labor shortage and rising equipment complexity, the need for smarter tools is urgent, especially as…

Read More
meaningful connection
Beyond “How Are You?”: Creating Meaningful Connection That Fuels Professional Growth
September 16, 2025

What happens when we stop asking surface-level questions and start having conversations that actually matter? Everyday greetings like “How are you?” often miss the chance to spark a genuine and meaningful connection. Research suggests that authentic connection boosts employee engagement and retention, with studies showing that employees who feel recognized and genuinely valued are…

Read More
Education
Shaping the World of Education: The Broadband Industry’s Impact on Academia, Part 1
September 16, 2025

In this episode of Wavelengths, the Amphenol Broadband Solutions podcast, host Daniel Litwin sits down with Chuck Girt, Chief Technology Officer at FiberLight, to explore how broadband innovation is shaping the future of education. As schools embrace 1:1 devices, cloud-based curriculum, and even emerging AI-driven learning tools, their networks are under more pressure than ever….

Read More
AP poll
College Football’s AP Poll: Should Voter Rights Be Revoked?
September 12, 2025

The early weeks of college football are once again putting the AP poll under a microscope, with a controversial ballot sparking debate over voter accountability and the disconnect between initial rankings and on-field performance. At the same time, financial pressures are reshaping both college and pro football, from coaching buyouts to roster strain created by…

Read More