Is It Possible for a Health Plan to Simplify Access and Engage its Customers?

Healthcare plans are easy when one doesn’t need to use them, but navigating a plan to receive needed care can prove challenging. Ryan Coplon, Co-Founder & President of HealthWallet, believes there is a better way to make order out of the healthcare chaos, and that’s through HealthWallet’s smartphone app. He spoke with Kevin Stevenson about HealthWallet’s unique approach to giving people the healthcare access they desire when they need it.

Coplon’s background comes from the employee benefits and health plan architecture, and that experience shaped his ideas on ways in which a better health plan program could benefit those in need of options. “We realized the more progressive we got with our plan design and infrastructure, the more confused our plan members got,” Coplon said. “So, I saw an opportunity to partner with my co-founder now, in collaboration with the health plan that we managed.” After a year of development, they created an easy platform to drive utilization at the plan level. Once their idea solved these issues, Coplon and his partner recognized the potential to mainstream this idea.

The goal for HealthWallet is to help those looking for care from their health plans cost-effectively gain access to that care. And their app’s design makes getting that information to low-cost solutions easy and convenient. Coplon said they predicated HealthWallet’s platform on two concepts: consolidated access and engagement strategies.

“We are an intentionally flexible and modular platform,” Coplon said. “As it sits today, we have upwards of 80 mutually exclusive member-facing end-point solutions that we toggle between and cluster together as a function of relevance. We get to work collaboratively with our health plan clients and our health plan administrators to aggregate a perpetually relevant suite of solutions.”

More Like This Story:

From an Idea to Billion Dollar Company: How a Doctor Lobbied DC for HSAs

How To Navigate the American Healthcare System

Follow us on social media for the latest updates in B2B!

Image

Latest

Burl Stamp
Improving Employee Engagement Through CAREmunication — A Conversation with Burl Stamp
August 21, 2025

With the healthcare landscape seeing many evolving changes, employee engagement is no longer just a buzzword — it’s now a business imperative. Amid rising turnover and persistent staffing shortages, organizations are under pressure to build resilient, engaged teams. According to Gallup, 70% of the variance in team engagement is tied to one factor: the…

Read More
precision machining
Pharma Manufacturing: Meeting Annex I with Precision Machining for Safer Sterile Drug Production
August 21, 2025

Pharmaceutical manufacturers are under increasing pressure to deliver sterile, high-quality medicines in smaller batches and faster cycles. As pharma manufacturing evolves, regulatory demands have intensified, especially following the 2023 revision of EU GMP Annex I, which places new emphasis on contamination control strategies, improved traceability, and minimizing human intervention throughout production. According to American…

Read More
peer guidance
Leaders Who’ve Been There: Finding Clarity Through Peer Guidance at Purpose Factory
August 20, 2025

Running a business can feel isolating without peers who understand the weight of leadership. Madison Harris, founder of Cobalt Fund Services, found the peer guidance he needed through Purpose Factory. He gained strategic insight and real feedback from seasoned entrepreneurs at a time when his business needed clarity and structure. Harris realized Cobalt wasn’t…

Read More
business acumen
Expanded Business Acumen: How Peer Feedback at Purpose Factory Fueled Smarter Leadership
August 20, 2025

Entrepreneurs often take on too much, attempting to manage every aspect of their business. For Jeremy Scott, Owner of Summit Cove Realty, Purpose Factory offered the structure and peer accountability needed to delegate, refocus, and expand his business acumen. After juggling responsibilities in sales, investments, retail, and utilities, feedback from fellow members led him…

Read More