5 Hospitality lessons learned in 2017

2017 was a year defined by its challenges and crises. In these pivotal moments, the most important lessons are often learned. Here are 5 of those lessons in the hospitality and tourism industries. 1. Develop a communication plan ahead of time. When a crisis hits, knowing who needs to be in the loop and which emergency services are needed is essential. In an emergency, miscommunication can be costly. 2. Marketing can supplement product development, but can never replace it. The glossiest, most trendy marketing will fall flat without a completed product ready to go. 3. A reputation is slowly built and rapidly lost. Be open to criticism, not defensive. In crises especially, maintaining a sterling reputation is difficult and well worth the effort. 4. Keep in mind that international tourism hinges on security. In places notorious for their lack of security, tourism will always suffer. Be aware of this relationship and adjust accordingly. 5. Smile and enjoy the work. Customer service is far easier and more effective when done with genuine pleasure. Aim to please because it makes you feel good, not just for the bottom line. Customers will notice. As the hospitality and tourism industries enter 2018, it’s important not to forget these valuable lessons and others like them. When competition is tight, one slip-up can be costly.

Follow us on social media for the latest updates in B2B!

Latest

Grocery Store Prepared Meals
Consumers Want More Grocery Store Prepared Meals. How Should Grocers Adapt?
December 6, 2022

The consumer dollar has spoken: the best thing since sliced bread is sliced turkey. A new FMI report, the FMI Power of Foodservice at Retail, seems to show that deli-prepared food purchases are up 9.3% compared to 2019 numbers and up 2.4% year-over-year in unit sales. It’s clear that consumer appetite for grocery store prepared […]

Read More
Robotics in Early Learning Can Be Essential in How Students React to STEM Literacy
December 6, 2022

Early learning robotics can be essential in how students react to STEM literacy and with large gaps In STEM achievement persisting across the U.S., access to technological resources can make a significant impact. K-12 education was disrupted by the COVID-19 pandemic, but the disruption could be mitigated by introducing the latest and innovative technology into […]

Read More
The European Space Agency Lunar Launch Programs and Service Initiatives to Watch in 2023
December 6, 2022

The European Space Agency is making strides in its efforts to commercialize space, with a focus on sustained exploration. What are they doing to achieve this? According to the ESA, it all starts with service initiatives. A recent panel discussion at the Space Tech Expo in Bremen, Germany revealed that the ESA is growing its […]

Read More