Hotel Zelos Incorporates ALICE Concierge Into Staff Operations

Connecting with guests should be a hotel’s first priority, and San Francisco’s Hotel Zelos is doing just that after integrating the Alice Concierge platform to streamline their staff operations.

ALICE’s guest messaging technology allows staff to build a rapport with their guests at the time of booking. “Texting is a great way to engage with guests in a way many of us now communicate,” said GM Sietse Nabben in a recent statement. “We’re seeing that by sending a simple, personalized text before the guest arrives, we can positively impact guest satisfaction and help drive guest loyalty.”

The ALICE Concierge platform allows team-wide communication for excellent customer service, guest communication channels, and package management in one platform.

“There’s a lot of turnover in our industry, so it’s essential we use tools that are easy to train [on] and easy to use. The reason why using ALICE is so intuitive for all of our staff is because it’s similar in functionality and design to many of the apps we all use already in our daily lives,” Nabben explains. “ALICE’s innovation is not only that it streamlines hotel operations, but that it does so in a user-friendly way.”[1]

[1] https://www.traveldailynews.com/post/san-franciscos-hotel-zelos-selects-alice-to-increase-operational-efficiency-and-enhance-the-guest-experience

Follow us on social media for the latest updates in B2B!

Image

Latest

College admissions
Getting Elite Level Support for College Admissions with ESAI Founder Julia Dixon
May 12, 2025

College admissions have long favored those with access—whether that’s legacy ties, zip code advantages, or the ability to afford pricey private consultants. But now, the game is changing. Artificial Intelligence is emerging as a powerful equalizer in education, and one startup is turning that promise into reality. Just days ago, Shark Tank investor Mark…

Read More
AI
Classroom AI: Who Should It Serve First—Teachers or Students?
May 12, 2025

Artificial intelligence is rapidly transforming nearly every sector, and education is no exception. As AI capabilities evolve, tech giants like OpenAI, Google, and Meta have increasingly showcased education as a core use case in product rollouts. But the tools being created often split along a critical divide: are they meant for teachers, or for…

Read More
Human Intelligence
JUST THINKING… About Artificial Intelligence vs. Human Intelligence with Dr. Michael Harvey
May 12, 2025

As artificial intelligence continues to evolve at lightning speed, the conversation is shifting from what AI can do to what it should do—and how it compares with, or complements, the uniquely human traits we bring to learning, work, and society. While schools grapple with AI’s integration into classrooms, some educators are asking a deeper question:…

Read More
future of remote work
Productivity, Happiness and the Future of Remote Work with Steven Puri
May 12, 2025

Remote work is no longer an experiment, it is a daily reality for millions. Yet, as teams seek focus and fulfillment outside the traditional office, the challenges of productivity and isolation have intensified. Studies show that nearly 70 percent of remote workers struggle with burnout and distractions. Amid this tension, platforms that blend emotional well-being…

Read More