Hotel Zelos Incorporates ALICE Concierge Into Staff Operations

Connecting with guests should be a hotel’s first priority, and San Francisco’s Hotel Zelos is doing just that after integrating the Alice Concierge platform to streamline their staff operations.

ALICE’s guest messaging technology allows staff to build a rapport with their guests at the time of booking. “Texting is a great way to engage with guests in a way many of us now communicate,” said GM Sietse Nabben in a recent statement. “We’re seeing that by sending a simple, personalized text before the guest arrives, we can positively impact guest satisfaction and help drive guest loyalty.”

The ALICE Concierge platform allows team-wide communication for excellent customer service, guest communication channels, and package management in one platform.

“There’s a lot of turnover in our industry, so it’s essential we use tools that are easy to train [on] and easy to use. The reason why using ALICE is so intuitive for all of our staff is because it’s similar in functionality and design to many of the apps we all use already in our daily lives,” Nabben explains. “ALICE’s innovation is not only that it streamlines hotel operations, but that it does so in a user-friendly way.”[1]

[1] https://www.traveldailynews.com/post/san-franciscos-hotel-zelos-selects-alice-to-increase-operational-efficiency-and-enhance-the-guest-experience

Follow us on social media for the latest updates in B2B!

Latest

mastering AV sales strategies
Mastering AV Sales Strategies: A Diverse Market Requires Understanding Individual Needs
December 8, 2023

Mastering AV sales strategies in a global professional audio-visual (Pro AV) market, poised to reach $79.2 billion by 2028, requires much attention to detail. The surge in demand from corporate, government, and institutional sectors, driven by the need for enhanced productivity and efficient working environments, gives AV sales pros a lot of opportunity. In […]

Read More
cybersecurity in healthcare
Cybersecurity in Healthcare: Addressing the Growing Threat
December 8, 2023

To keep up with the growing threats, cybersecurity in healthcare is a high-level priority. The recent ransomware attack on Ardent Health underscores a stark reality for the healthcare industry: cyber threats are a significant and ongoing challenge. Mike Saylor, the CEO of Blackswan Cybersecurity, LLC, sheds light on the complexities of cybersecurity in healthcare. […]

Read More
effective debt management
Effective Debt Management Holds the Keys to Small Business Cash Flow and Growth
December 8, 2023

Effective debt management through a robust accounts receivable system is essential for small business cash flow and growth, necessitating automated payment schedules and strategic policy adjustments. Collaborating with a collection agency as a strategic partner can enhance revenue recovery while preserving positive customer relationships. How critical is effective debt management for the financial health […]

Read More