Listen: Robotics Company Changing the Customer Service Game for Hospitality Industry


The hospitality industry has a strong track record of providing just the right personal touch when accommodating guests. A recent technological advance just might force a new definition of that concept.

Over 60 upscale hotels across the country are now using robots to help give that extra personal attention that keeps guests coming back.

The robots are manufactured by a company called Savioke.

At the Luma Hotel Times Square, General Manager, Kate Martin says “We felt it was a novelty and we felt it would be something different to bring to our guests.”

The hotel utilizes a robot named Alina to tend to its 7,463 guest rooms. Alina can provide extra products, such as towels or additional bath products, to guests, and can even call the elevator for itself through a Wi-Fi connection. The guest receives a phone call once the robot has arrived at their door.

This technological trend can free up human employees to devote more time to to providing the human touch that is so critical to the industry’s success.

Follow us on social media for the latest updates in B2B!


Finishing Industry Trends and Challenges: Manufacturing A Stronger Standard
July 2, 2022
This episode of Manufacturing A Stronger Standard is live from FABTECH 2021. Host and President of LestaUSA and DeGeest Corp. Derek DeGeest, talked with Scott Francis, editor-in-chief of Products Finishing, the Read more
Manufacturing a Stronger Standard: Richard Wilcox and LestaUSA Increasing Customers’ Production with New Automation Systems
July 2, 2022
Achieving automation on the finishing side requires many pieces—two of the most important being the conveyor system and robotics. Host of Manufacturing a Stronger Standard Derek DeGeest spoke with Systems Sales Read more
Manufacturing a Stronger Standard: Nordson Customer Success with LestaUSA Technology
July 2, 2022
Derek DeGeest was back at FABTECH 2021 for another Manufacturing a Stronger Standard conversation. He spoke with Frank Mohar, Regional Sales Manager at Nordson, about the partnership between the companies and Read more