Skip to content
MarketScale
‹ Back to Industries

Hospitality

With No End to the Pandemic in Sight What Can Hotels Expect?: Say Yes To Travel

On this episode of Say Yes To Travel, host Sarah Dandashy sat down with Calvin Tilokee, the Director of Revenue Management at a 5 star boutique hotel in New York City to discuss the current state of the hotel industry. Numbers are down everywhere, but major cities like New York, Los Angeles, and Chicago have been hit…

This story was produced through MarketScale. See how Hospitality teams put it to work with Executive Thought Leadership.

Share

On this episode of Say Yes To Travel, host Sarah Dandashy sat down with Calvin Tilokee, the Director of Revenue Management at a 5 star boutique hotel in New York City to discuss the current state of the hotel industry. Numbers are down everywhere, but major cities like New York, Los Angeles, and Chicago have been hit particularly hard. With a good number of hotels opting to close, the few that remain open are seeing anywhere from 5-11% occupancies. These numbers are unprecedented! Some hotels have laid off their employees, others have been furloughed, and there are a few that are able to make sure with a bare minimum.

With no end of the Stay at Home mandate in sight, this is a scary time for hoteliers. What does the future hold? How will things change? What can we expect? Though there is some speculation on how this all will play out, with a long 18 month recovery, there is still much that is up in the air. Calvin shares his insights on what lessons we can learn from Covid-19.

The travel and tourism sector makes up 1/10th of the global job market. The hit is taking will inevitably have a huge economic impact that will take years to fully recover.

Regardless of when we are able to go back to work, this will be a slow climb back to the bustling travel world we once knew–anywhere from 18-24 months.

New protocols will likely develop from this, especially new cleaning requirements and possible hybrid roles to cut costs until occupancy comes back.

Business travelers will be the first to get back on the road and travel. Leisure travelers, influenced by financial struggles and COVID-19 wariness, will trickle back into the market.

It is safe to assume that domestic travel and roadtrips will be popular in the months after resolving the Pandemic.

Say Yes To Travel has a new episode every Thursday!

New to MarketScale?

MarketScale is the platform Hospitality companies use to turn their own experts into content like this. Want the short overview?

Free workspace

You just read one expert. Imagine publishing your whole team.

This article was produced through MarketScale. Create a free workspace and turn your own team's expertise into articles, video, and social posts. No credit card, no demo required.

NPS +73 · 1,000+ creators · 38+ countries

What you get, free

Your own MarketScale Studio workspace
One video edit a month, on us
AI writing, editing, and publishing tools
In-platform coaching to learn the system

More Hospitality Insights

What every operations leader can learn from a resort evacuation

What every operations leader can learn from a resort evacuation

A massive fire at a Dominican Republic resort resulted in the evacuation of 1,700 guests, underscoring the importance of effective crisis management. This event provides valuable insights for operations leaders in various fields. The incident highlights the need for preparedness and the ability to handle emergencies efficiently.

  • 01Efficient crisis management is crucial in emergencies.
  • 02Preparedness and quick response can prevent chaos.
  • 03Lessons from such incidents are applicable across industries.

Jun 20, 2026

HITEC 2026: Revinate's Ivy automates up to 80% of routine guest inquiries

HITEC 2026: Revinate's Ivy automates up to 80% of routine guest inquiries

Revinate launched Ivy at HITEC 2026, a decision-intelligence layer that automates up to 80% of routine guest inquiries across its hospitality platform. The launch exemplifies the broader shift toward agentic AI in hospitality, with both property-side and online travel platforms deploying autonomous systems to handle guest interactions and reduce labor costs. Hotel operators are now evaluating where in the guest journey—pre-arrival, on-property, or post-stay—to prioritize AI automation.

  • 01Revinate launched Ivy at HITEC 2026.
  • 02Ivy automates up to 80% of routine inquiries.
  • 03It enhances decision making within Revinate's platform.

Jun 17, 2026

HITEC 2026: Revinate's Ivy targets automation of up to 80% of routine guest inquiries

HITEC 2026: Revinate's Ivy targets automation of up to 80% of routine guest inquiries

Revinate introduced Ivy at HITEC 2026, a decision-intelligence layer built to automate up to 80% of routine guest inquiries across its platform. Priceline's Penny assistant extended the agentic AI trend to online travel, collapsing historically separate support and discovery workflows. The announcements signal that agentic AI has become the organizing principle for major hospitality technology vendors.

  • 01Ivy can automate up to 80% of guest inquiries.
  • 02Introduced by Revinate at HITEC 2026.
  • 03Focuses on enhancing efficiency in hospitality operations.

Jun 17, 2026

Explore More Hospitality Insights

Read more expert perspectives from across Hospitality.

Browse Hospitality Hub