Touchless Travel: Have Our Travel Behaviors Changed Permanently?

Sarah
Sarah Dandashy
Feb 4, 2021
Learn more
Contactless Technology cruises hospitality hotels luggage Sarah Dandashy Podcast Say Yes To Travel technology travel travelers Zeke Adkins Podcast

Driven by consumer desires for new experiences, innovative technologies and environmental impacts – travel is changing. Host Sarah Dandashy explores the technologies and logistics that power travel and the brands that build unforgettable experiences.

 

While most suitcases didn’t make it out of the closet in 2020, there’s optimism at the next stop in the travel industry. With more insights on travel’s challenges and opportunities, Say Yes to Travels’ Sarah Dandashy sits down with Zeke Adkins, Co-Founder of Luggage Forward. Luggage Forward is a doorstep to destination service for baggage that eliminates the need to check bags.

Adkins explained, “We pick up luggage at your door and deliver it anywhere in the world. It’s a stress-free experience. Now with less demand, the added value is it minimizes risk at airports.”

The pandemic put a halt on most trips, whether for work or pleasure. Cruises are some of the most popular types and a significant partner to Luggage Forward.

“Cruisers are very loyal and can’t wait to cruise again. Demand is there, and hopefully, with the vaccine, we’ll turn the tide,” Adkins said.

They also work closely with hotels, and Adkins is optimistic that both cruises and hotels will rebound. As for the message his company is presenting to customers. “We’ve recalibrated our marketing to be more we’re here if you need us. We want to be respectful of our position,” he commented.

In looking forward, he agrees that COVID has changed things about travel, possibly forever. “Businesses were forced to see if remote work works, and it does. We’ll probably never see business travel numbers as we did in 2018. On the other side, leisure travel demand will be greater, with people wanting to take that trip of a lifetime,” Adkins shared.

Many are anxiously awaiting a time when they can roam the world again, experiencing moments they only imagined. Hear more of Adkins’ thoughts on travel trends by listening to the episode.

Say Yes To Travel has a New Episode Every Thursday!

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

Cleaning
The Cleaning Mistake Slowing Down Room Changeovers
December 22, 2025

Cleanroom changeovers often drag on not because of operator error, but because outdated or inefficient cleaning materials force teams into repetitive work that quietly erodes productivity. As manufacturers tighten contamination controls and uptime expectations, investing in higher-efficiency cleaning tools—and updating SOPs to match—has become a practical way to reclaim hundreds of lost hours each…

Read More
Annex 1
Annex 1 Cleaning
December 22, 2025

Annex 1 didn’t merely refine regulatory language—it fundamentally reshaped expectations around how cleanrooms are cleaned, emphasizing contamination control strategies, residue-free performance, and repeatable processes that work right the first time. As manufacturers adjust, tools and materials like advanced ultrafiber technologies are becoming essential because they support consistent first-pass cleaning without shedding or compromising sterility….

Read More
tubing
A Simple Fix For Tubing Chaos
December 22, 2025

In regulated cleanroom environments, small oversights like tubing dragging on the floor or taped makeshift supports can quietly undermine both contamination control and operator safety. As facilities push for higher throughput and stricter compliance, purpose-built solutions such as elevated tubing management systems are becoming less of a convenience and more of an operational standard. By…

Read More
data
Crafted Journey How To: Turning AI Ambition into a Real Data Strategy with Arvind Mozumdar
December 19, 2025

As AI adoption accelerates across industries, leaders are under growing pressure to “do something” with data—often before they’re sure what meaningful action looks like. Research shows that while a majority of executives believe AI will transform their business, far fewer feel confident in their organization’s data readiness or governance to support it responsibly. This gap…

Read More
Related
How Hotels Bounce Back From the Unexpected
Software & Technology
How Hotels Bounce Back From the Unexpected
September 4, 2025
sustainability
Healthcare
From Green Initiatives to Guest Loyalty: Building the Future of Hospitality Through Tree Planting and Plastic Cleanup Programs
August 27, 2025

Sustainability is no longer optional in hospitality—it’s the expectation. A recent Booking.com report found that 84 percent of global travelers now prioritize making their trips more sustainable, raising the bar for hotels worldwide. Yet too many properties are still relying on the basics—like towel reuse cards or energy-saving reminders—that guests increasingly see as table stakes….

Read More
youtube marketing
Healthcare
Rank, Reach, and Revenue: Unlock YouTube Marketing Strategies That Drive Hospitality Growth
August 13, 2025

The hospitality industry has weathered enormous shifts in the last five years, from pandemic‑era shutdowns to evolving guest expectations. Although hotels are projected to add over 14,000 employees in 2025, staffing levels are still well below pre‑pandemic (2019) figures. For hotel professionals, visibility and adaptability are critical, not only in operations but in how they…

Read More