How Conversational AI Leads to Career Advancement Opportunities

The way we communicate, share data and use technology to act on those insights is changing – and it’s all leading to the cloud.

On In the Cloud, every week new experts will engage in a fire side chat and will bring their extensive experience in software, IT and mobile solutions straight to you, offering a glimpse into the future of cloud connectivity around.

Compute and storage are so last decade. The future of the cloud and how organizations use it is AI as its engine. That’s the sentiment of In the Cloud’s guest, Muddu Sudhakar, CEO of Aisera. Aisera offers end-to-end enterprise service automation with conversational AI. Sudhakar sat down with host Hilary Kennedy to share his perspective.

Sudhakar has said he’d never write a check for compute or storage. Rather, he believes the next wave is really about service delivery models and AI.

“In the next five years, 70 percent of workloads for the enterprise will be in the cloud,” Sudhakar said. “That’s your cost savings, that’s where you’ll see economies of scale, and that’s where all the growth will happen.”

Sudhakar encourages companies to embrace AI, not for short-term survival but the future. It’s been a gamechanger for customer service. “Automating customer service is possible, and you want to do it with AI,” he added.

While the shift to remote work accelerated the adoption of customer service automation, Sudhakar doesn’t think it will change post-pandemic. He also talked about whether AI was a job killer. “It’s an opportunity, not a risk. Automating simpler tasks empowers people to do more and deliver a better work-life balance.”

Personalization is also a big trend in automated customer service, specifically with chatbots. Chatbots are learning from data and from that know what people like. “They can tailor to your needs and likes. They will only get better at understanding behavior and sentiment,” Sudhakar noted.

Chatbots and digital assistants are changing the way people think about AI, realizing it’s not some unknown, sentient technology. “It’s not the Terminator. It can help people do higher-level things; we just need conditions around it.”

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