Measuring the Full Impact of Decreased Capacity Allowances at Theme Parks
Carlos Vargas, Howard Holton, and Paul Lewis explore the implications of decreased capacity allowances at Disney's theme parks. They discuss how availability, guest satisfaction, and other organizational priorities are balanced. Impacts for IT teams in terms of operational availability and productivity are considered.
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Key takeaways
Disney's theme parks face challenges balancing ride availability with guest satisfaction and profitability under COVID-19 restrictions.
Availability is crucial for IT teams to ensure effective problem-solving and productivity.
IT must weigh availability against other priorities like sustainability, mobility, and security.
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On this episode of The Suite Spot, hosts Carlos Vargas, Howard Holton and Paul Lewis dive into a topic that might seem off the beaten path – but that’s relevant to any organizational leader.
By conducting some “Mickey Mouse math” about Disney’s park reopenings, the trio explored the implications of COVID-19 on one of the world’s themed entertainment juggernauts and what those findings could mean for businesses and organizations of all sizes.
In particular, the hosts drilled down into availability. Right now, Disney is contending with ride availability and how to balance it with guest satisfaction, safety regulations, profitability and more.
For IT teams in organizations big and small, availability is simple – how quickly can a team member assist someone in the organization or attend to a problem, and how can that availability be balanced with results and productivity? A response time of seconds or 24/7 availability is fantastic, but not if it doesn’t produce a beneficial end result.
The hosts also touched on how availability stacks up in importance against the other “ility” aspects of an organization – sustainability, mobility, “secureability,” and more.
When the dust settles, guest satisfaction wins out, meaning IT teams should focus on achieving results that matter to members of the organization.
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