Inspired Banking: Connecting with Your Customers Through Self-Service Banking
The advent of the pandemic changed a plethora of industries. While some fell behind, others evolved to meet the changes. Keith Lennard, an industry expert for over 12 years and the VP and Head of Software at Hyosung, knows all too well how adverse events might positively impact an industry. Specifically in this case, he know show the pandemic has accelerated movements in banking. Host Tyler Kern has a candid discussion with Lennard about the changes in the banking industry and how self-service banking is evolving the game.
Before the pandemic, changes in the industry were slow-going while still moving towards mobile utilities. However, the pandemic rapidly accelerated this growth, “There has been this kind of evolution over the last couple of years of how do you really change access to money? How do you change the banking experience?” said Lennard.
Hyosung presents a different but practical solution using evolving self-service technology. The goal isn’t just to share this knowledge but to allow others the ability to connect with their customers through self-service banking.
With personal experiences changing and practical convenience becoming an astute need for many, Lennard notes this convenience shouldn’t stop there, “expectations have changed…the consumers want to bank on their terms.”
Hyosung moves from physical to digital assets while continuing to meet and exceed customer expectations around the clock. Capitalizing on the “wealth of knowledge built into the self-service device,” self-service banking technology can meet and exceed user experiences, all while providing a solid ROI that ensures customers continue to feel appreciated.
And adoption of this technology isn’t difficult when you have the right partners. That’s why Hyosung is here to help you get started. “We’ve had a lot of success doing these integrations with our customers,” said Lennard.
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