The Secret Sauce to Business Success? Employee and Customer Satisfaction
Employee and customer satisfaction are critical cornerstones of a successful business model, and they form the underpinning of this enlightening conversation on Excellence Culture between Matt Brost of Lockton and John Kundmueller, President of Freedom Park.
They explore the pursuit of excellence in various aspects of life, from the boardroom to the storeroom. Matt expresses admiration for the exceptional service provided by Freedom Park and their dedicated employees.
John shares insights about his upbringing, values, and personal journey, including his time in the Marine Corps. He also reveals the early days of Freedom Park, highlighting their unique concept of valet parking at airports.
Despite initial challenges, they persevered and built a reputation for outstanding service. The conversation emphasizes the importance of customer experience and employee satisfaction as essential components of achieving excellence.