Mission Critical to Mission Accomplished: Evolving Command Centers For More Than Emergencies and Crises

On today’s episode of Mission Critical to Mission Accomplished, we explored the evolving role of command centers with guest Kelly Okerson, Sales and Marketing associate at Constant Technologies.

“Command centers are mission critical hubs, and mission critical varies by industry. Traditionally, a command center was really only thought of in terms for emergencies or crises. Now, any company that collects and monitors large amounts of data can find an application for command centers,” Okerson said.

The industry has seen more adoption of command centers in these more unique use cases, including cybersecurity, social media monitoring, and hospital operations. “With so much data captured by businesses, a command center gives them a central place to track it and identify any actions that need to be taken in real time,” she said.

Okerson gave the example of a recent command center installation Constant Technologies did for Carnival Cruise ships. This fleet operation setup allows administrators to understand each ship’s performance, location, full usage, and more.

She also noted that there are misconceptions about command centers, especially around installation. “Many companies don’t realize the scope of what is included in command centers. For example, many think you can just consumer grade LEDs for your video wall. But a command center is a 24/7 operation, so it’s necessary to use commercial grade. It can be overwhelming, but when businesses partner with us, we make it much easier.”

So, what’s the right approach to creating a command center? For Okerson, that answer is more flexible than one might expect. “The right approach comes down to the goals of the company. That will inform your software, hardware, and setup.”

For the latest news, videos, and podcasts in the Pro AV Industry, be sure to subscribe to our industry publication. A new episode of the Pro AV Show drops every Thursday.

Follow us on social media for the latest updates in B2B!

Twitter – @ProAVMKSL
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

Education R&D
Will the New Education R&D Bill Spark the Innovation Schools Desperately Need?
April 25, 2025

In a rare show of bipartisan cooperation, Senators Michael Bennet (D-CO) and John Cornyn (R-TX) have introduced the New Essential Education Discoveries (NEED) Act, aimed at revolutionizing how the U.S. invests in education innovation. The bill proposes a new National Center for Advanced Development in Education—akin to DARPA but for schools—within the Institute for…

Read More
How Verizon Business Utilizes UGC for Sales Enablement
How Verizon Business Utilizes UGC for Sales Enablement
April 24, 2025

In this episode of UGC for B2B, host David Dabney welcomes Cesar Teran, Verizon’s Sales Enablement Lead for Channel, to explore how user-generated content (UGC) is transforming training and team engagement at Verizon Business. Cesar shares the journey of introducing UGC into Verizon’s training initiatives, emphasizing the importance of authenticity, collaboration, and celebrating contributions….

Read More
digital freight invoicing
ODeX Is Leading the Charge in Digital Freight Invoicing
April 24, 2025

Global shipping continues to grapple with fragmented billing processes, often delaying cargo movement. According to McKinsey, adopting an electronic bill of lading could save $6.5 billion in direct costs and enable $40 billion in global trade. As vessels carry goods for thousands of shippers per voyage, the administrative burden of managing and reconciling invoices…

Read More
Human Intelligence Movement
Just Thinking… about Reimagining Education for the AI Era with the Human Intelligence Movement
April 24, 2025

As artificial intelligence reshapes education, work, and daily life, educators are grappling with how to prepare students for a future where human skills—not just knowledge—will be paramount. In fact, a growing number of reports highlight that employers increasingly value collaboration, communication, and emotional intelligence over memorized content. Amid this transformation, the Human Intelligence Movement…

Read More