Mission Critical to Mission Accomplished: Evolving Command Centers For More Than Emergencies and Crises

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Kelly Okerson says

On today’s episode of Mission Critical to Mission Accomplished, we explored the evolving role of command centers with guest Kelly Okerson, Sales and Marketing associate at Constant Technologies.

“Command centers are mission critical hubs, and mission critical varies by industry. Traditionally, a command center was really only thought of in terms for emergencies or crises. Now, any company that collects and monitors large amounts of data can find an application for command centers,” Okerson said.

The industry has seen more adoption of command centers in these more unique use cases, including cybersecurity, social media monitoring, and hospital operations. “With so much data captured by businesses, a command center gives them a central place to track it and identify any actions that need to be taken in real time,” she said.

Okerson gave the example of a recent command center installation Constant Technologies did for Carnival Cruise ships. This fleet operation setup allows administrators to understand each ship’s performance, location, full usage, and more.

She also noted that there are misconceptions about command centers, especially around installation. “Many companies don’t realize the scope of what is included in command centers. For example, many think you can just consumer grade LEDs for your video wall. But a command center is a 24/7 operation, so it’s necessary to use commercial grade. It can be overwhelming, but when businesses partner with us, we make it much easier.”

So, what’s the right approach to creating a command center? For Okerson, that answer is more flexible than one might expect. “The right approach comes down to the goals of the company. That will inform your software, hardware, and setup.”

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