Powerful Experiences Lie at the Intersection of Design and Strategy

Whether you’re an integrator, a designer or simply a label-defying creative, the EXPERIENCE is everything. Host Bryan Meszaros explores the story behind the exhibit to understand how a carefully crafted experience traps into the human experience to connect people to place.

 

On this episode of Experience By Design, Host Bryan Meszaros talked with Matthew McNerney, Creative Director, Experience, Landor & Fitch, an iconic design and strategy agency that delivers extraordinary brand transformation by design. They spoke about his career, career trajectory, and Landor & Fitch.

McNerney recently landed at Landor & Fitch, where he directs brand experiences to transform businesses, foster affinity, and build brand ambassadors. His fluid role spans physical environments, programming, service design, and digital interaction, and he often leads business development efforts from ideation through pitch presentations. He promotes collaboration while cultivating space for team members to influence projects from any direction.

“The reality of experience design is that it touches everything.” – Matthew McNerney

Landor is known for its classic branding, strategic design, and legacy contributions to the graphic design world. Fitch is known for its world-class strategy, experience, retail, and workplace design.

“It is really the two ends of the spectrum of branding, so bringing them together to offer our extraordinary work is incredible,” McNerney said.

He elaborated that they noticed clients were asking for more coherent deliverables. The two practices of design and strategy from Landor & Fitch integrate the two disciplines to create holistic experiences.

“The reality of experience design is that it touches everything,” McNerney said. “Having those two minds is just lovely to really offer incredibly rich solutions for an evolving world that’s only accelerated since the pandemic.”

Listen to Previous Episodes!

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

pcp
PCP Attribution Analysis
May 22, 2025

Dr. Sam Ambewadikar, RVP and Medical Director at Anthem National Accounts, joins Brent to unpack the power of primary care attribution analysis—a tool he helped pioneer to spotlight the clinical and financial impact of members not having an established PCP. Drawing from his background as a practicing pediatrician and claims analytics leader, Dr. Sam shares…

Read More
sydney health
Sydney Health Demo
May 22, 2025

In this episode, Christina Firouztash, Executive Advisor of Digital Solutions at Anthem, gives a dynamic walkthrough of the Sydney Health app—Anthem’s flagship digital member experience. Christina showcases how Sydney delivers personalized, simple, and equitable navigation across benefits, including virtual care, pharmacy, financial transparency, and social services access. From contextual chatbots and ID card access to…

Read More
pharmacy
Pharmacy Part 1
May 22, 2025

In this episode, Brent chats with Katie Brennan, National Sales Director at CarelonRx, about making pharmacy benefits more accessible, consistent, and member-friendly. Katie spotlights Carelon new advanced home delivery model, which brings the pharmacy counter—and the pharmacist—into the member’s home. With fewer retail pharmacies offering extended hours and many patients lacking reliable transportation, CarelonRx is…

Read More
inclusive care
Inclusive Care
May 22, 2025

Sammy Gonzalez, Regional Vice President at Elevance Health, joins Brent for a deeply personal and impactful conversation on health equity and inclusive care. Sammy shares a powerful story of medical misdiagnosis tied to cultural assumptions, underscoring how bias—even unintentional—can hinder care quality. He highlights Elevance’s work to improve diversity in provider networks, enhance cultural competency,…

Read More