Reinventing Normal
A futurologist, not to be confused with a futurist, refers to an artist of the 1900s artist movement – Futurism. There are some crossovers. Both adore tech and love speed. Critically, a futurologist writes, speaks, and studies trends to forecast the future. Richard Watson, Futurist-In-Residence at Cambridge University’s Judge Business School Entrepreneurship Centre, says…
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Reinventing Normal
Why the Rebirth of “Local” is Good for Commerce, Community and Common Sense
It goes without saying that the COVID-19 pandemic has changed so much of the world, and the effects of it will continue to be in conversations in the years to come. In an edition of “Reinventing Normal,” host Mark Landini talked with senior features editor for the U.S. Chamber of Commerce, Barbara Thau, about the…
Architecture & Design
Reinventing Normal: Do Department Stores Have a Future?
Writer, speaker, retail futurist, and founder of consulting agency 22nd&5th Howard Saunders joins Reinventing Normal host Mark Landini to discuss the future of retail stores. Appreciating the long, hallowed history of shopping in the West and how it’s impacted the daily life of a vast cross-section of demographics, they dive into current industry problems and…
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How CG Infinity Brings Cross-Functional Teams Together to Deliver High-Impact Outcomes
CG Infinity’s Salesforce Practice is built around helping organizations move forward together, especially when initiatives span multiple teams with different priorities. The focus is on alignment—bringing the right stakeholders into the conversation early and ensuring decisions are made collaboratively so solutions serve the whole organization, not just one function. That capability is reflected in a…
When Building Beats Buying: A Smarter Approach to Salesforce Decisions at CG Infinity
Salesforce offers a broad ecosystem of tools and integrations, giving organizations flexibility but also introducing constant decisions about when to buy, build, or customize. The strongest strategies apply discipline to those choices, ensuring specific requirements are met without adding unnecessary cost or complexity. That balance is a hallmark of how Mike Reeves, Vice President…
How Thoughtful Experience Design Leads to Better Business Outcomes
Salesforce gives organizations the ability to automate marketing, personalize outreach, and manage leads at scale—but those benefits only materialize when complex capabilities are implemented cohesively. Through its Salesforce Practice, CG Infinity brings together Marketing Cloud capabilities—including Email Studio, Automation Studio, and Journey Builder—alongside dynamic content, Cloud Pages, and third-party lead integrations. By designing these…
One Team, Shared Goals: Inside CG Infinity’s Client Philosophy
Successful Salesforce initiatives rely on alignment as much as technology. When partners stay focused on delivery rather than shared priorities, projects risk meeting technical requirements without achieving real business success. The strongest outcomes come from teams that treat client priorities as the foundation for every decision. That mindset defines how Meagan Diegelman, Principal at…