Loyalty in Retail: Mastercard is Shaping the Future of Retail by Creating Meaningful Connections with Customers

April 1, 2024
Melissa Gonzalez


The retail space is heating up with innovation. Consumers are increasingly seeking personalized experiences and brands are harnessing the powers of new technologies and data to fulfill these demands like never before. In today’s episode of Retail Refined, host Melissa Gonzalez has partnered with Mastercard, a global leader in the solutions at the forefront of this transformation.

In this episode, Melissa and Mastercard are addressing hot topics like the role personalization plays in building customer loyalty, how brands can leverage technology to create more meaningful connections with their customers, and more. Right off the heels of retail’s big event Shoptalk, Retail Refined host Melissa Gonzalez sits down with Stephanie Meltzer-Paul, Executive Vice President of Global Loyalty at Mastercard, for her insights on the evolving landscape of personalization and loyalty in retail.

Key points of discussion include:

  • The importance of a strategic approach to personalization and loyalty.
  • How Mastercard’s solutions are helping brands worldwide enhance customer experiences.
  • The impact of generational differences on loyalty program expectations and the rise of Gen AI in personalizing shopping experiences.

With a background in leading digital and loyalty initiatives for prominent brands, Stephanie Meltzer-Paul brings a wealth of knowledge to the table. Her expertise in data-driven strategies and creative solutions has been instrumental in driving significant digital revenue growth and enhancing customer engagement.

Article written, in partnership with Mastercard, by MarketScale.

Recent Episodes

generative AI for digital commerce
View episode

In the rapidly evolving world of digital commerce, how can businesses harness the power of generative AI without crossing the ethical line of consumer privacy? Making best use of generative AI in digital commerce is proving a more difficult balancing act than the initial hype around tools like ChatGPT may have signaled. A […]

immersive retail experiences
View episode

How can brands leverage theater-driven design to create immersive retail experiences that resonate with consumers? Melissa Gonzalez, Principal and Shareholder at MG2 Design and the host of Retail Refined, has illuminated this topic at SXSW (South by Southwest) 2024, highlighting the significance of engaging consumers through multiple touchpoints. “What do you stand for? Why […]

Brand experience with APL
View episode

The customers of today are no longer satisfied with mere products; they crave brands that provide immersive, distinctive, and tailored brand experiences. Athletic Propulsion Labs (APL) epitomizes this shift, setting a new standard in the luxury performance market with its innovative athletic footwear. APL’s newly opened flagship boutique in Soho, with its artisan plaster walls […]