Retail Guru Tony D’Onofrio on Retail Tech, Empowered Consumers
D’Onofrio identified artificial intelligence (AI), data analytics and retailer immersion in technology as key items he hoped were high points at NRF, providing a look into the mind of one of the industry’s biggest names.
Regarding technology, D’Onofrio said consumer smartphone adoption has drastically altered the retail landscape, adding that consumers are often as educated or more educated regarding a retailer’s offerings than employees, themselves.
This “empowered consumer,” D’Onofrio said, expects retailers to respond to digital conversations and needs at a satisfactory level.
Short and D’Onofrio also discussed the difference between concepts, ideas and actionable and implementable tech, what makes tech worth it for retailers, consumer-centric technology, challenges facing retail entering the next decade, and more.
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