What Retailers Should Focus on This Inflationary Holiday Season

Lisa Miller, President, Lisa W. Miller & Associates shares with us what retailers should focus on to ensure the inflation grinch doesn’t steal this holiday season.

Lisa’s Thoughts:

What can retailers do to make sure the inflation Grinch doesn’t steal this holiday season? From our research, consumers are looking to you, the retailers, not just for the presence that they need. They’re looking to you for a much bigger need, which is they’re looking for a joyful experience. They’re looking to get into the holiday spirit, and in fact, did you know that over half of Americans are actually excited and happy about this holiday season?
And that’s actually up 11 points from last year. So joy is in the air, but what the consumers are telling us, is it’s not that joyful out there when they’re out there shopping. So what can you do to deliver joy this holiday season? It needs to start with your employees. How can the consumer have a joyful experience shopping if your employees are kind of frazzled and grumpy?
So I challenge you to think about how can you deliver joy to your employees this holiday season. What can you do to make their experience better? And I promise you that what you’ll find is that when you. Joyful employees, you will win the hearts, loyalty, and share of wallets from consumers this holiday season.
So make joy your differentiator.

Follow us on social media for the latest updates in B2B!

Image

Latest

pillars
Discovering Your Guiding Pillars: Aligning Ambition with Wellbeing for a Purpose-Driven Career
October 28, 2025

Success without sacrifice—that’s what more leaders are striving for. As burnout rates climb among high-achieving professionals balancing leadership, entrepreneurship, and family, the question of how to build sustainable success without sacrificing health or identity has never been more timely. Gallup’s research shows that burnout is far from rare: roughly three-quarters of U.S. employees say…

Read More
HR Like a Boss
HR Like a Boss: Building Purpose-Driven, People-Focused, Profitable Teams
October 28, 2025

HR teams are navigating the tension between technology and empathy, discovering new ways to lead with purpose while keeping people at the heart of every transformation. Artificial intelligence, automation, and hybrid work models are rapidly reshaping workplace culture, pushing HR to evolve from administrative oversight to true strategic leadership. As a recent SHRM report…

Read More
appreciation
When Recognition Feels Real, Culture Thrives: The Quiet Power of Genuine Appreciation at Work
October 27, 2025

Employee appreciation is getting a much-needed rethink. Between hybrid teams, retention pressures, and a rising demand for authenticity at work, HR leaders are being asked to prove that recognition isn’t just a line item. According to Gallup, employees who feel they receive the right level of recognition are four times more likely to be…

Read More
benefits costs
External HR Support Can Help Small and Midsize Businesses Manage Rising Benefits Costs and Compliance Complexity
October 27, 2025

Healthcare costs are surging, and compliance landscapes are growing more complex across state lines. HR professionals are forced to rethink how they support both their people and their business strategy. Rising benefits costs, multi-state compliance, and talent retention pressures have converged to make HR one of the most critical and complex functions for small…

Read More