Analyzing Claims Studies to Find Areas for Operational Growth

April 21, 2021
Sonia Gossai

Operational growth is a key aspect when it comes to analyzing claims studies, as Jason Malpass, Vice President of Enterprise Sales at Samba Safety reveals on this episode of The Blind Spot. The process begins with understanding the client’s needs and the metrics they wish to measure. The building blocks Samba Safety needs to perform a claims study analysis are the information and data the client wants to measure. Are there specific measurements Samba looks for in a claims study? 

“We look for areas of cost controls,” Malpass said. “We look for areas we can automate and drive some operational efficiencies. And as the name would suggest, we look at the claims history within our relationships and employers as they combat the rising costs of auto crashes and are looking for ways to reverse that trend of escalation.” 

Malpass noted that Samba Safety has the claims study process down to a science and is available to use that expertise to help clients save money. 

“Without a whole lot of heavy lifting from our clients, we’re able to go in, gather some data points from them, and then use that, balance it off of what we’ve learned from all of our other pre-existing client relationships, and come back with some findings,” he said. 

With every claims study, Malpass said there’s always an opportunity to reduce the risk for a client and provide cost reduction areas. “Leveraging some of the automation and the workflow that exists within Samba Safety’s tools, we’re able to drive efficiencies that otherwise are unrealized.” Ultimately, these studies always provide an opportunity to reduce risk, identify areas of cost reduction, and leverage automation to drive operational growth and efficiency.

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