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Security Operations Improvements Will Come Via Worker Empowerment

The security industry can achieve better efficiency by empowering workers and optimizing workflows with technological tools. The focus is on retooling and educating the workforce to enhance operations in security and control centers. This approach was discussed in a MarketScale roundtable previewing trends for ISC West.

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By Dan Gundry · Dan GundryDigital SecurityIsc West 2024Noc Your Socs Off
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Key takeaways

01

Empowering workers is crucial for improving security operations.

02

Technological tools can optimize workflows and boost efficiency.

03

Educating the labor force enhances operations in security centers.

The security industry can harness technological tools to optimize workflows and to help further enhance operational efficiency. Much of that can come via retooling, and educating, the labor force to enhance operations within security and control centers. 

In an episode of MarketScale’s premier roundtable discussion show, Experts Talk, previewing major trends for ISC West 2024, Dan Gundry, host of MarketScale’s “NOC Your SOCs Off,” elaborated on the idea of using technology to empower workers and also improve data flow, which is a crucial strategy for industries aiming to boost performance. Ultimately, the goal is to ensure that all components within these systems function interactively to improve security operations outcomes.

“Tools for tool’s sake or software for software’s sake is not improving the operation, making you more efficient, providing better data. So you’re arming your guards and your deployed people into those spaces with the best information that’s available to them so they’re safe and they can affect their job. That’s where it all boils down to,” Gundry said.

Article by Alexandra Simon.

Video TranscriptExpand ↓

I think the retooling of the labor force, you know, not the diminishing of the labor force, is is gonna be critical here. Yeah. I think, Karl also talked about workflows, and I think those are kind of some of those important greet, ingredients relative to whether it's a security operation center or any other type of control room. It's similar problems. It's, you know, how do we make best use of these tools? Tools for tool's sake or software for software's sake, who's not improving the operation, making you more efficient, you know, providing better data, so you're arming your guards and your your your deployed people into those spaces with the best information that's available to them so they're safe and they can affect their their job. That's where it all boils down to. There's a lot of good feature sets within those platforms and getting everybody to to work and play well together so that that workflow is optimized for the operator sitting in the chair so that he or she can effectively do their job and mitigate that risk and and manage those, those incidents. That's ultimately what the industry is supporting.

About the author

DG
Dan GundryVice President and Managing Director

Dan is an experienced technology professional and a well-respected voice in the command and control market. Dan now leads VuWall USA, building its brand and presence in the United States and directing overall sales, engineering and operations for the division. Dan's unique career path, beginning in construction management and operations, to sales and marketing, to technologist and subject matter expert, and finally to management and administration, affords him insight and experience unparalleled within this industry. Dan regularly speaks at industry events, educating on command-and-control best practices, human factors engineering, and risk management for technology projects.

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About the Expert

DG
Dan Gundry

Vice President and Managing Director

Dan is an experienced technology professional and a well-respected voice in the command and control market. Dan now leads VuWall USA, building its brand and presence in the United States and directing overall sales, engineering and operations for the division. Dan's unique career path, beginning in construction management and operations, to sales and marketing, to technologist and subject matter expert, and finally to management and administration, affords him insight and experience unparalleled within this industry. Dan regularly speaks at industry events, educating on command-and-control best practices, human factors engineering, and risk management for technology projects.