Skip to content
MarketScale
‹ Back to IndustriesSoftware & Technology

Security Operations Improvements Will Come Via Worker Empowerment

The security industry can achieve better efficiency by empowering workers and optimizing workflows with technological tools. The focus is on retooling and educating the workforce to enhance operations in security and control centers. This approach was discussed in a MarketScale roundtable previewing trends for ISC West.

This story was produced through MarketScale. See how Software & Technology teams put it to work with Executive Thought Leadership.

By Dan Gundry · Dan GundryDigital SecurityIsc West 2024Noc Your Socs Off
Share

Key takeaways

01

Empowering workers is crucial for improving security operations.

02

Technological tools can optimize workflows and boost efficiency.

03

Educating the labor force enhances operations in security centers.

The security industry can harness technological tools to optimize workflows and to help further enhance operational efficiency. Much of that can come via retooling, and educating, the labor force to enhance operations within security and control centers. 

In an episode of MarketScale’s premier roundtable discussion show, Experts Talk, previewing major trends for ISC West 2024, Dan Gundry, host of MarketScale’s “NOC Your SOCs Off,” elaborated on the idea of using technology to empower workers and also improve data flow, which is a crucial strategy for industries aiming to boost performance. Ultimately, the goal is to ensure that all components within these systems function interactively to improve security operations outcomes.

“Tools for tool’s sake or software for software’s sake is not improving the operation, making you more efficient, providing better data. So you’re arming your guards and your deployed people into those spaces with the best information that’s available to them so they’re safe and they can affect their job. That’s where it all boils down to,” Gundry said.

Article by Alexandra Simon.

Video TranscriptExpand ↓

I think the retooling of the labor force, you know, not the diminishing of the labor force, is is gonna be critical here. Yeah. I think, Karl also talked about workflows, and I think those are kind of some of those important greet, ingredients relative to whether it's a security operation center or any other type of control room. It's similar problems. It's, you know, how do we make best use of these tools? Tools for tool's sake or software for software's sake, who's not improving the operation, making you more efficient, you know, providing better data, so you're arming your guards and your your your deployed people into those spaces with the best information that's available to them so they're safe and they can affect their their job. That's where it all boils down to. There's a lot of good feature sets within those platforms and getting everybody to to work and play well together so that that workflow is optimized for the operator sitting in the chair so that he or she can effectively do their job and mitigate that risk and and manage those, those incidents. That's ultimately what the industry is supporting.

About the author

DG
Dan GundryVice President and Managing Director

Dan is an experienced technology professional and a well-respected voice in the command and control market. Dan now leads VuWall USA, building its brand and presence in the United States and directing overall sales, engineering and operations for the division. Dan's unique career path, beginning in construction management and operations, to sales and marketing, to technologist and subject matter expert, and finally to management and administration, affords him insight and experience unparalleled within this industry. Dan regularly speaks at industry events, educating on command-and-control best practices, human factors engineering, and risk management for technology projects.

Software & Technology: are you visible to AI?

Before they reach out, Software & Technology buyers ask AI engines which vendors to trust. See how AI describes your company today, and where competitors show up instead.

Free workspace

You just read one Software & Technology expert. Imagine publishing your whole team.

This article was produced through MarketScale. Create a free workspace and turn your own team's Software & Technology expertise into the articles, video, and social content B2B marketing buyers in your industry are searching for. No credit card, no demo required.

NPS +73 · 1,000+ creators · 38+ countries

What you get, free

Your own MarketScale Studio workspace
One video edit a month, on us
AI writing, editing, and publishing tools
In-platform coaching to learn the system

More Software & Technology Insights

AppViewX adds hybrid PQC certificates and an MCP server as machine identities hit a 144-to-1 ratio over humans

AppViewX adds hybrid PQC certificates and an MCP server as machine identities hit a 144-to-1 ratio over humans

AppViewX's Summer 2026 release introduces hybrid post-quantum cryptography (PQC) certificates and MCP server features. The update addresses security needs as machine identities vastly outnumber humans, with a current ratio of 144 to 1. This release aims to facilitate post-quantum migration and support agentic AI developments.

  • 01Machine identities now outnumber human identities by a ratio of 144 to 1.
  • 02AppViewX's release includes hybrid PQC certificates and MCP server features to enhance security.
  • 03The update is designed to support post-quantum migration and agentic AI use cases.

Jul 31, 2026

DTCC's tokenization platform goes live with BlackRock, Goldman and JPMorgan as Wall Street's post-trade infrastructure moves on-chain

DTCC's tokenization platform goes live with BlackRock, Goldman and JPMorgan as Wall Street's post-trade infrastructure moves on-chain

DTCC has launched its tokenization platform, performing blockchain-based transactions with over 25 Wall Street firms including BlackRock, Goldman Sachs, and JPMorgan. The service represents a significant move for Wall Street's post-trade infrastructure towards blockchain technology.

  • 01DTCC's tokenization service has gone live with the support of major financial firms.
  • 02Blockchain technology is being integrated into Wall Street's post-trade infrastructure.
  • 03Over 25 financial firms are participating in DTCC's blockchain-based transactions.

Jul 31, 2026

Amazon Business hits $60 billion in annualized gross sales as B2B ecommerce enters its agentic era

Amazon Business hits $60 billion in annualized gross sales as B2B ecommerce enters its agentic era

Amazon Business has achieved $60 billion in annualized gross sales, marking a significant milestone in B2B ecommerce as agentic AI reshapes the landscape. This shift is influencing how enterprise buyers discover and procure products online, highlighting the growing impact of AI on business operations.

  • 01Amazon Business has reached $60 billion in annualized gross sales.
  • 02Agentic AI is transforming the way enterprise buyers discover and procure products online.

Jul 30, 2026

Explore More Software & Technology Insights

Read more expert perspectives from across Software & Technology.

Browse Software & Technology Hub

About the Expert

DG
Dan Gundry

Vice President and Managing Director

Dan is an experienced technology professional and a well-respected voice in the command and control market. Dan now leads VuWall USA, building its brand and presence in the United States and directing overall sales, engineering and operations for the division. Dan's unique career path, beginning in construction management and operations, to sales and marketing, to technologist and subject matter expert, and finally to management and administration, affords him insight and experience unparalleled within this industry. Dan regularly speaks at industry events, educating on command-and-control best practices, human factors engineering, and risk management for technology projects.

For B2B teams

Your experts could be publishing here

Stories like this one run on content MarketScale captures from real practitioners. See how your team's expertise becomes coverage in Software & Technology and beyond.

Book a 15-minute demo

Or call us. No forms required. We pick up. 214-945-2512