Skip to content
‹ Back to IndustriesSoftware & Technology

Security Operations Improvements Will Come Via Worker Empowerment

The security industry can achieve better efficiency by empowering workers and optimizing workflows with technological tools. The focus is on retooling and educating the workforce to enhance operations in security and control centers. This approach was discussed in a MarketScale roundtable previewing trends for ISC West.

This story was produced through MarketScale. See how Software & Technology teams put it to work with Executive Thought Leadership.

By Dan Gundry · · Dan GundryDigital SecurityIsc West 2024Noc Your Socs Off
Share

Key takeaways

01

Empowering workers is crucial for improving security operations.

02

Technological tools can optimize workflows and boost efficiency.

03

Educating the labor force enhances operations in security centers.

Free workspace

Turn your Software & Technology expertise into content.

Record interviews, organize footage, and write with AI on a free trial of the MarketScale platform for qualifying companies. No demo required, no credit card.

Try it Free

The security industry can harness technological tools to optimize workflows and to help further enhance operational efficiency. Much of that can come via retooling, and educating, the labor force to enhance operations within security and control centers. 

In an episode of MarketScale’s premier roundtable discussion show, Experts Talk, previewing major trends for ISC West 2024, Dan Gundry, host of MarketScale’s “NOC Your SOCs Off,” elaborated on the idea of using technology to empower workers and also improve data flow, which is a crucial strategy for industries aiming to boost performance. Ultimately, the goal is to ensure that all components within these systems function interactively to improve security operations outcomes.

“Tools for tool’s sake or software for software’s sake is not improving the operation, making you more efficient, providing better data. So you’re arming your guards and your deployed people into those spaces with the best information that’s available to them so they’re safe and they can affect their job. That’s where it all boils down to,” Gundry said.

Article by Alexandra Simon.

Video TranscriptExpand ↓

I think the retooling of the labor force, you know, not the diminishing of the labor force, is is gonna be critical here. Yeah. I think, Karl also talked about workflows, and I think those are kind of some of those important greet, ingredients relative to whether it's a security operation center or any other type of control room. It's similar problems. It's, you know, how do we make best use of these tools? Tools for tool's sake or software for software's sake, who's not improving the operation, making you more efficient, you know, providing better data, so you're arming your guards and your your your deployed people into those spaces with the best information that's available to them so they're safe and they can affect their their job. That's where it all boils down to. There's a lot of good feature sets within those platforms and getting everybody to to work and play well together so that that workflow is optimized for the operator sitting in the chair so that he or she can effectively do their job and mitigate that risk and and manage those, those incidents. That's ultimately what the industry is supporting.

Your experts belong here

Every story in MarketScale Software & Technology starts with a company putting its solutions engineers, product teams, and customer engineers on the record. Buyers are already reading this topic. The only question is whose experts they find.

Buyers ask AI engines who to consider, and published expert answers are what those engines cite.

Book DemoSee how it works15 minutes, straight to a calendar.

About the author

DG
Dan GundryVice President and Managing Director

Dan is an experienced technology professional and a well-respected voice in the command and control market. Dan now leads VuWall USA, building its brand and presence in the United States and directing overall sales, engineering and operations for the division. Dan's unique career path, beginning in construction management and operations, to sales and marketing, to technologist and subject matter expert, and finally to management and administration, affords him insight and experience unparalleled within this industry. Dan regularly speaks at industry events, educating on command-and-control best practices, human factors engineering, and risk management for technology projects.

B2B Weekly

The week in Software & Technology, and sixteen other industries, every Monday.

Ten stories, one-line takes, five minutes. Free.

Software & Technology: are you visible to AI?

Before they reach out, Software & Technology buyers ask AI engines which vendors to trust. Explore how your experts, customers, and partners can become useful content for buyers and AI search.

Free Trial

You just read one Software & Technology expert. Your company is full of them.

This article was produced through MarketScale. The same platform turns your solutions engineers, product teams, and customer engineers into the articles, video, and social content Software & Technology buyers are searching for. Start a free trial and see it with your own people. For qualifying companies, no credit card, no demo required.

NPS +73 · 1,000+ creators · 38+ countries

What your free trial includes

Hands-on access to the MarketScale platform
Media requests to your crowd, remote recording, AI writing tools
No demo required. No credit card.
For qualifying companies. Company confirmation required.

More Software & Technology Insights

HFS survey: only a third of AI-active enterprises hit their AI business case

HFS survey: only a third of AI-active enterprises hit their AI business case

Only 33% of 502 senior AI decision makers at AI-active enterprises said their biggest AI program met or beat its business case in an HFS Research–Rackspace survey. Success drops to 28% when AI spans several functions. HFS says the pattern points to a fixable gap: unclear ownership of live AI performance, cost and governance as one system.

  • 01Business-case success falls from 37% to 28% as AI moves from one function to several, and reaches 56% where AI is embedded in standard operations. The groups differ, so this is a pattern rather than proof.
  • 02Survey buyers signaled willingness to pay a premium for a single accountable operator—73% said they would pay for a contracting model tied to clear operational responsibilities and measurable outcomes. HFS says the appetite is strongest among companies that have already felt the ownership gap.
  • 03Before adding another function to a working AI program, settle who answers for its performance, cost and governance after go-live, and how each is measured.

Nov 15, 2026

IBM and Microsoft's Imagine Enterprise starts with more than 6,000 pre-built AI agents and assets

IBM and Microsoft's Imagine Enterprise starts with more than 6,000 pre-built AI agents and assets

Imagine Enterprise, the agent platform from IBM and Microsoft, pairs IBM Consulting's more than 6,000 AI agents and assets with Microsoft's AI, data, cloud and security foundation. Forward-deployed engineers from both companies support qualifying engagements. For regulated firms, a useful test could be how quickly one named process reaches production.

  • 01Imagine Enterprise combines more than 6,000 AI agents and assets, Microsoft's identity, security and AI governance tools, and forward-deployed engineers from both companies for qualifying engagements, which suggests buying it looks closer to a delivery engagement than a software download.
  • 02Microsoft products including Entra, Purview and Defender provide the identity, AI governance and security foundation, which could matter most for regulated firms already standardized on Microsoft.
  • 03The sharper pilot question is wall-clock completion time and success rate on one named process as more agents run at once, a yardstick Arm is pushing for agentic workloads.

Nov 15, 2026

Google’s TPU 8tx and 8i Max: bandwidth vs. confidential inference

Google’s TPU 8tx and 8i Max: bandwidth vs. confidential inference

Google Cloud has added two systems to its eighth-generation TPU lineup. Network World reports that TPU 8tx is Google Cloud’s first TPU with confidential computing, developed with AMD, and Zeniteq says it uses TPU 8t silicon for secured inference. Google says TPU 8i Max packages two TPU 8i chips together, doubling bandwidth and SRAM while increasing HBM capacity by about a third.

  • 01Neither system uses a new accelerator design: TPU 8tx pairs TPU 8t silicon with fifth-generation AMD EPYC hosts and Google's Boardfly network, while TPU 8i Max packages two existing TPU 8i chips together.
  • 02TPU 8i Max doubles memory bandwidth and on-chip SRAM but raises HBM capacity by 33%, and bandwidth and capacity answer different questions: how fast context data moves versus how much of it the system can hold.
  • 03The 2x latency claim for TPU 8tx is measured against TPU 8t, while the 8i Max gains are measured against TPU 8i. Neither figure says which system finishes a given job more cheaply.

Nov 14, 2026

Explore More Software & Technology Insights

Read more expert perspectives from across Software & Technology.

Browse Software & Technology Hub

About the Expert

DG
Dan Gundry

Vice President and Managing Director

Dan is an experienced technology professional and a well-respected voice in the command and control market. Dan now leads VuWall USA, building its brand and presence in the United States and directing overall sales, engineering and operations for the division. Dan's unique career path, beginning in construction management and operations, to sales and marketing, to technologist and subject matter expert, and finally to management and administration, affords him insight and experience unparalleled within this industry. Dan regularly speaks at industry events, educating on command-and-control best practices, human factors engineering, and risk management for technology projects.

For B2B teams

Your experts could be publishing here

Stories like this one run on content MarketScale captures from real practitioners. See how your team's expertise becomes coverage in Software & Technology and beyond.

Book a Demo

Or call us. No forms required. We pick up. 214-945-2512