Store Personnel Training

FBD Store Personnel Training: Course Introduction

Customer Service

Your machine is ready to roll! Magnus Atu, the Customer Service Manager at FBD covers how to change flavors on your dispenser, how to clean your dispenser, how to identify common errors with a dispenser, and reach out to a service provider when needed. David Bird is an engineer at FBD and he walks you…

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Building Management
FBD Store Personnel Training: Level 1 – Checklist Before Calling a Service Provider

community generated content – FBD Partnership If you feel like you can’t handle a maintenance issue yourself, run through this checklist to ensure you need to call a service provider to get your machine back up and running. Before calling your service provider, please verify your water supply, your CO2 supply, your syrup to the…

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Community Generated Content - FBD Partnership
FBD Store Personnel Training: Basics of Maintenance

There are a range of issues your machine might experience, many of which you can take care of yourself. In this video we will explore them! When your dispenser is displaying all the different lights, you need to verify what is happening. To verify what’s going on, you would need to lift the door up…

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Community Generated Content - FBD Partnership
FBD Store Personnel Training: How to Clean the Machine (Daily Cleaning)

This video will go over how to clean your machine daily. It is very important for you to clean your machine daily! To clean your machine daily it will require the proper cleaning solution and a soft towel. Make sure to clean both the surfaces of the machine and on the unit itself. Spray the…

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Community Generated Content - FBD Partnership
FBD Store Personnel Training: How to Change Flavor

Changing flavors is a great way to keep customers coming back and to navigate inventory levels. This video goes over how to change flavors for different kinds of products. This video reminds you to ensure you have the right graphics and to match them on the merchandiser to the new flavor and to pay close…

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Community Generated Content - FBD Partnership
FBD Store Personnel Training: Basic Dispenser Menu Access

The Basic Dispenser Menu provides access to a variety of key functions. This video provides a detailed description of the Basic Dispenser Menu and the user interfaces of FBD equipment. It introduces the 773 unit and the 771 multi-flavor unit, explaining how they display flavors and statuses. The main unit interface is described, including buttons,…

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coverage
Clip 2 – Fighting for Coverage: One Patient’s Story
December 3, 2025

Health insurers love to advertise themselves as guardians of care, but the real story often begins when a patient’s life no longer fits neatly into a spreadsheet. In oncology especially, “coverage” isn’t a bureaucratic checkbox—it’s the fragile bridge between a treatment that finally works and a relapse that can undo years of grit…

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educator advocacy
Just Thinking… About How Rapid Shifts in AI and Policy Are Elevating the Need for Educator Advocacy in Texas Schools
December 3, 2025

Schools today are navigating a whirlwind of change, from new expectations in the job market to the growing influence of AI and the constant push to rethink accountability. That’s why conversations about educator advocacy matter so much right now. Texas, for example, ranks among the lowest ten states in per-pupil funding—even while boasting the seventh-strongest…

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great leaders
Why Great Leaders Hire People Unlike Themselves
December 3, 2025

Leadership today is being reshaped by a simple lesson many leaders learn the hard way: a team full of people who think the same way won’t get you very far. Research shows that teams with deeper diversity—meaning differences in perspectives, values, and cognitive frameworks—consistently outperform more uniform teams in creativity, innovation, and complex decision-making. Today,…

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Automation
Just Thinking… About How Career and Technical Education Can Keep Up With AI and Automation
December 3, 2025

Automation and AI aren’t arriving someday—they’re already reshaping factory floors, logistics hubs, and technical workplaces right now. That shift is putting schools, especially Career and Technical Education (CTE) programs, on the spot: the jobs students are training for are evolving faster than most curricula. In its Future of Jobs Report 2025, the World Economic…

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