Straight Outta Crumpton
The HVAC industry is no longer just about furnaces and air conditioners, and neither is HVAC media. It’s an ever-evolving ecosystem, shaped by technological advances, regulatory changes, and shifting workforce dynamics. With more than a century of history, publications catering to HVAC-related news, such as ACHR News, have played a crucial role in keeping…
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Business Services
Building Trust and Simplifying Stories Strengthens Public Relations Strategies
The ever-changing public relations and marketing landscape requires authentic storytelling and strong relationships. As industries evolve with emerging technologies, companies must connect with their audiences by fostering trust and understanding their core values. Research highlights a clear divide in brand trust, with only 29% of low-income earners trusting their brands compared to 38% of…
Building Management
Hiring for Values, Investing in Mentorship, and Leveraging Tech Boosts Retention and Workforce Stability in the HVAC Industry
The HVAC (Heating, Ventilation, and Air Conditioning) industry is experiencing significant growth, with the U.S. market projected to reach over $32 billion in 2024 and expand at a compound annual growth rate (CAGR) of 7.4% between 2024 and 2030. This expansion is driven by increasing demand for energy-efficient systems, advancements in smart technologies, and…
Building Management
People-Centric Leadership in Action: The Engineered Cooling Systems(ECS) Story
A strong workplace culture rooted in people-centric leadership is essential for retaining top talent and driving business success. Recent data shows that only 33% of employees in the U.S. feel engaged at work, underscoring the need for companies to foster environments where people thrive. This episode of Straight Outta Crumpton explores how one organization…
Building Management
HVAC Workforce Culture: Recruit with Purpose, Retain with Care
The HVAC workforce is shrinking as retirements continue to outpace new entries into the field. More than 50% of HVAC professionals are over 45, and the industry is replacing every five retirees with only two new workers. The result is an urgent need not only to recruit new talent but also to retain it through…
Business Services
Building a Skilled Trades Workforce: Certifications, Simulation-Based Training & Reskilling with SkillCat
Industries across the United States are facing an unprecedented shortage of a skilled trades workforce. With millions of baby boomers retiring and fewer young people entering the trades, sectors like HVAC, manufacturing, and construction are grappling with a critical need for talent. This labor shortage is further compounded by a lack of awareness and…
Building Management
Building Trust in Real Estate Through Quality Services and Client Education
Trust in real estate is fundamental to customer loyalty. Research shows that 91% of customers are more likely to choose businesses they trust. This is particularly true in the real estate and property management industries, where clients entrust companies with significant investments. As clients increasingly seek reliable service providers, businesses that prioritize transparency, strong…
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PCP Attribution Analysis
Dr. Sam Ambewadikar, RVP and Medical Director at Anthem National Accounts, joins Brent to unpack the power of primary care attribution analysis—a tool he helped pioneer to spotlight the clinical and financial impact of members not having an established PCP. Drawing from his background as a practicing pediatrician and claims analytics leader, Dr. Sam shares…
Sydney Health Demo
In this episode, Christina Firouztash, Executive Advisor of Digital Solutions at Anthem, gives a dynamic walkthrough of the Sydney Health app—Anthem’s flagship digital member experience. Christina showcases how Sydney delivers personalized, simple, and equitable navigation across benefits, including virtual care, pharmacy, financial transparency, and social services access. From contextual chatbots and ID card access to…
Pharmacy Part 1
In this episode, Brent chats with Katie Brennan, National Sales Director at CarelonRx, about making pharmacy benefits more accessible, consistent, and member-friendly. Katie spotlights Carelon new advanced home delivery model, which brings the pharmacy counter—and the pharmacist—into the member’s home. With fewer retail pharmacies offering extended hours and many patients lacking reliable transportation, CarelonRx is…
Inclusive Care
Sammy Gonzalez, Regional Vice President at Elevance Health, joins Brent for a deeply personal and impactful conversation on health equity and inclusive care. Sammy shares a powerful story of medical misdiagnosis tied to cultural assumptions, underscoring how bias—even unintentional—can hinder care quality. He highlights Elevance’s work to improve diversity in provider networks, enhance cultural competency,…
