Articles by tag: learning through experience
On part 1 of this 2-part episode, Get Vertical host, Mike McCalley speaks with Ben Millar, the President of Graibox, a company dedicated to helping businesses improve their content creation efforts. Ben shares his experience transitioning from an employee to an entrepreneur and how he grew his business. Millar emphasizes the importance of hard work, […]
Latest
Hospitality Industry Can Ensure Quality AI Chatbot Experiences by Supplementing, Rather Than Replacing
AI continues to permeate the hospitality industry as they increasingly turn to AI chatbots to enhance customer service. However, this move towards digital assistants comes with its own set of challenges, particularly in maintaining the quality of interactions to ensure they meet brand standards and customer expectations. With the stakes high for customer satisfaction […]
Prioritizing Return on Investment in Hotel Investment and Decision-Making is Key to Staying Afloat
Return on investment (ROI) remains the principal compass in the hospitality industry and in guiding new investments for hotel owners and operators. As costs escalate within the increasingly competitive environment, the focus on maximizing returns is crucial. As businesses grapple with economic uncertainties and shifts in consumer behavior, the spotlight turns to investments that […]
Combining Tech and Personal Touch Enhance Guest Experiences and Help Hotels Stay Competitive in the Rapidly Evolving Landscape
As we advance through 2024, the hotel industry stands at a crossroads where technology and personal touch converge to redefine the guest experience. In an era dominated by digital transformation, hotels are not only adopting innovative technologies but are also enhancing the traditional, personalized service that guests cherish. This synthesis of the old and […]
Hotel Managers Can Maximize Operational Technologies Effectiveness with Diverse Training Approaches
As the hospitality industry continues to embrace digital transformations, hotels are increasingly deploying new operational technologies designed to enhance efficiency and guest satisfaction. However, the transition is not always seamless. Staff, particularly in critical roles such as housekeeping, often struggle to adapt to these innovations, which aren’t always intuitive. This challenge highlights a crucial […]