The Experience Evolution
During the pandemic, customers found it critical to adopt online banking solutions. As a result, innovations accelerated in the banking industry. Now, technology is drivingnew trends in digital banking behaviors from customers who expect their online experience to match their in-branch experience. So, how do banks and credit unions maintain the human element in…
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Podcasts
Emerging Trends of the New Normal Shopper
With signs pointing towards a slowing of the pandemic, the spotlight is on the emerging trends and patterns taking hold in the era of the new normal shopper. To make sense of these trends and gain better knowledge and understanding of where retail will shift and what it needs to do to capitalize on new…
Podcasts
Appointments Are a Key Business Investment in the Experience Economy
Businesses already recognized the importance of appointments as an experience driver for customers and prospects before the pandemic. Once the pandemic hit, however, the need and desire for appointments accelerated, and companies now see the ability to pre-book or schedule meetings as an integral part of providing personalized service to consumers. John Federman, CEO of…
Experience Evolution
A JRNI through Experiential Relationship Management
JRNI is a platform for scheduling and managing personalized experiences for retail, banks, credit unions and other financial institutions. John Federman, JRNI’s CEO, helped kick off the inaugural episode of the The Experience Evolution with a conversation with host James Kent on how retail and financial industries can take their business to the next level…
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Mastering Risk: The Art and Science of Investment Management
Would you believe that mastering investment risk involves a similar approach to mastering chess? Both games require deep analysis, strategic thinking, and the ability to adapt to changing circumstances. We at Perpetual Asset Management take a strategic, thoughtful approach to managing risk, ensuring solid returns regardless of market fluctuations. Curious to know how we…
Proactive Strategies for Portfolio Diversification: Harnessing the Power of Leveraged Credit
In the ever-evolving investment landscape, navigating credit products can be challenging, particularly for investors pursuing a risk-averse approach. However, savvy investors can harness the power of leveraged credit as a compelling diversifying component for their broader portfolios. This article provides insights into understanding credit products and how they can fit seamlessly into an investment…
Rethinking Respect in the Modern Workplace
In today’s fast-paced corporate world, we often talk about productivity, innovation, and results—but rarely do we pause to talk about respect in its truest form. Respect isn’t just about being polite or professional; it’s about creating space for people to thrive as they are, beyond assumptions or appearances. For individuals living with disabilities, respect becomes…
How Will a Variable Speed System Improve My Paint System?
One of the most valuable upgrades you can make to a paint system is switching to a variable speed system—like the one offered by IntelliFinishing. Unlike traditional setups such as monorails or power-and-free conveyors, IntelliFinishing’s smart system allows each carrier to move independently and adjust its speed depending on where it is in the…