Videos Hospitality

How Hotels Bounce Back From the Unexpected

How Hotels Bounce Back From the Unexpected

In this episode of Inside Restoration & Recovery, host Martha Lewis sits down with Josh Creznic, Director of Hospitality Services at BMS CAT, to unpack the unique challenges and critical priorities in hotel restoration. With over two decades of experience in hospitality—spanning major brands like Marriott and Wyndham—Josh brings deep insight into how restoration…

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Leveraging Cloud Technology to Revolutionize Hotel Operations

In the ever-evolving landscape of hospitality, staying competitive hinges on more than just great service—it requires smart, scalable technology. As guest expectations grow and labor markets tighten, hotels are turning to cloud-based solutions to simplify operations and deliver personalized experiences. The property management system (PMS) is no longer just a backend tool; it’s the nerve…

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Optimizing Hotel Management with Visual Matrix: A Game-Changer Testimonial

In the fast-evolving hospitality industry, seamless technology integration has become more than a luxury—it’s a necessity. Hotel managers face increasing pressure to keep up with new mandates, rising operational costs, and guest expectations that change faster than ever. Smart TVs, mobile check-ins, and streamlined communication platforms aren’t just nice to have; they’re critical touchpoints…

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Boosting Hotel Operations with Visual Matrix

In today’s competitive hospitality landscape, hotels are under pressure to deliver seamless service while optimizing operational efficiency. Property management systems (PMS) like Visual Matrix are transforming how hotels run, offering powerful tools to manage everything from housekeeping to revenue tracking—all in one place. What makes systems like Visual Matrix so impactful is their intuitive design,…

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Hospitality
Visual Matrix Townsquare 2025

In an era where the hospitality industry demands agility, personalization, and deep connectivity, Visual Matrix is staking its claim as more than just a property management system—it’s becoming the digital heartbeat of hotel operations. Townsquare 2025 unveils a vision where hotel teams don’t just manage rooms and reservations, but engage in a centralized hub for…

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Hospitality
Lights, Camera, Lunch!

Food has always been a gateway into culture, creativity, and connection—and nowhere is that more evident than at Visual Matrix. In their lively series Lights, Camera, Lunch!, the team pulls back the curtain on the humble midday meal, transforming it into a celebration of flavor, tradition, and community. From nostalgic Uncrustables to international culinary gems…

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Hospitality
MOP Lost & Found

In the hustle of hotel operations, few tasks are as deceptively complex as managing lost and found items. What seems like a small logistical footnote can quickly spiral into miscommunications, misplaced belongings, and ultimately, frustrated guests. Traditionally, hotel staff have relied on handwritten logs, ad hoc storage solutions, and memory—systems that leave ample room for…

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college football
Coaching Insights: Inside the Relentless Pressure and Changing Realities of Modern College Football
October 27, 2025

The college football carousel is spinning faster than ever—accelerated by the transfer portal, NIL, and playoff-or-bust expectations. In this environment, staff turnover isn’t just a headline; it’s a human story affecting assistants and families who don’t have eight-figure buyouts. As discussed in this episode, a widely cited estimate suggests a majority of portal entrants…

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Future of HR
Learning Through Engagement: Shamyra Jacobs’ Vision for the Future of HR Development
October 27, 2025

At the 2025 HRSouthwest Conference — a cornerstone gathering for forward-thinking human resources professionals — ideas around culture, engagement, and the evolving nature of workplace learning took center stage. Among the voices shaping those discussions was Shamyra Jacobs, an MBA student at Texas Woman’s University, who joined Daniel Litwin, the Voice of B2B at…

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leadership
Build Better Leaders, Build Better Businesses: Scott Burgmeyer Makes the Case for Leadership-Driven Culture at HRSouthwest 2025
October 27, 2025

At the crossroads of innovation and people strategy, the HRSouthwest Conference 2025 brought together leaders redefining what effective HR looks like today. Among them was Scott Burgmeyer, Founder and CEO of BecomeMore Group, who shared a message that cut through the jargon: culture isn’t an HR initiative — it’s a leadership responsibility. Through his firm,…

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sports fan experience
From ER Rooms to Boardrooms: How Christiana Yebra Is Redefining the Sports Fan Experience Through Curiosity and Connection
October 26, 2025

In an era where career pivots are becoming the new normal, Christiana Yebra’s story stands out as a masterclass in reinvention. She’s gone from emergency rooms and med-tech startups to leading a dating app—and now, she’s advancing the sports fan experience through technology. Her career shows how curiosity, adaptability, and storytelling can be powerful…

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Other Videos Hospitality
The Impact of Collaboration with Visual Matrix
January 24, 2025

In today’s competitive hospitality landscape, technology isn’t just a back-end tool—it’s a vital partner in creating memorable guest experiences and efficient operations. For independent hotel owners, the relationship with their property management software can make or break the guest journey. That’s why platforms that prioritize collaboration and open dialogue are transforming the way hotels do…

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Embracing Innovation A Hotel’s Journey to Visual Matrix Cloud
January 24, 2025

In an industry where efficiency and guest experience are everything, hospitality leaders are increasingly turning to technology to future-proof their operations. The shift from server-based systems to cloud-based property management platforms marks a major leap forward—not just for convenience, but for business resilience. Traditional server systems tie staff to the front desk, but cloud…

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Maximizing Revenue with Visual Matrix PMS
January 24, 2025

In today’s fiercely competitive hospitality industry, maximizing revenue isn’t just about filling rooms—it’s about doing so intelligently. Hotels are increasingly turning to Property Management Systems (PMS) that integrate dynamic pricing tools to fine-tune rates based on real-time demand. This strategic shift has been fueled by tech platforms like Visual Matrix, which allow hoteliers to deploy…

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Happy Holidays
December 19, 2024

As the hospitality industry braces for the seasonal surge, operational clarity becomes the unsung hero of a smooth guest experience. Visual Matrix isn’t just simplifying workflows—it’s amplifying the warmth that defines holiday travel, turning check-ins into cheerful hellos and processes into peace of mind. In a season defined by connection, their commitment ensures the journey…

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Improvements Made in 2024 with Suchi Reddy, CIO
December 14, 2024

In today’s fast-evolving tech landscape, operational excellence is no longer just a buzzword—it’s a necessity. For hospitality tech providers, meeting the demands of efficiency, responsiveness, and scalability requires more than just keeping up; it demands forward-thinking innovation. The move from on-premises systems to cloud-based platforms has become a transformative force, reshaping how businesses serve both…

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Suchi Reddy Thoughts On AI and Automation
December 14, 2024

As the hospitality industry evolves, the pressure to balance personalized service with operational efficiency continues to mount. The rise of AI and automation offers a transformative answer—streamlining backend processes while enhancing the guest experience in real-time. From predictive analytics to intuitive chatbots, smart technologies are helping hospitality teams anticipate needs before they arise, offering a…

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Suchi Reddy on Customer Care
December 14, 2024

In today’s competitive tech landscape, customer care is no longer confined to help desk tickets and troubleshooting calls—it’s about building meaningful, lasting partnerships. For companies striving to retain customers and build trust, proactive engagement from day one is key. That means going beyond the sale to ensure clients are supported through onboarding, training, and continuous…

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Thanksgiving Traditions
November 27, 2024

Thanksgiving is more than turkey and pie—it’s a mosaic of quirky, heartfelt traditions that connect us to the people we love. From inflatable yard turkeys in Oklahoma to coastal dinners with a view, these rituals reflect the diverse ways families express gratitude and togetherness. In a world that moves fast, the real magic of the…

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Rising To Every Occasion
November 20, 2024

In an age where automation is rewriting the rules of customer service, hospitality remains one of the few industries where the human element still reigns supreme. The heartbeat of any hotel isn’t the marble in the lobby or the thread count on the sheets—it’s the people behind the desk and the ones cleaning the rooms,…

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