Image
Image

Stephanie Leger

Chief Excellence Officer First Rate Hospitality

For the last twenty years served in the hotel industry globally, including Ritz-Carlton, Mandarin Oriental, Forbes Travel Guide Inspector, AAA, and many others associated with the luxury hotel industry. Other areas of expertise include Spa, Food & Beverage, Recreation, and Casino Operations.

• Provided countless reviews of operational evaluations.
• Trained service standards worldwide to the top hotels in the world.
• Implemented strategic planning in various hotels to thrive in their market.
• Assisted hotels during crises such as natural disasters, ZIKA, and the recession of 2008.

My passion for creating employee performance development and engagement has led to learning multiple cultural backgrounds.

Hospitality and Tourism
image-2023-10-12T073248.598 Luxury Hotels
image-2023-10-12T073331.975 Hotel Operations
image-2023-10-12T073417.122 Hotel Workforce
image-2023-10-12T072416.080 Revenue Management
image-2023-10-12T073518.768 Hospitality Training

Register to MarketScale.com for Stephanie Leger episodes, events, and more.

Already have an account?
Login via email
Login via password

Recent Posts

Image
Articles

Hotel Managers Can Maximize Operational Technologies Effectiveness with Diverse Training Approaches

 Stephanie Leger - April 29, 2024

As the hospitality industry continues to embrace digital transformations, hotels are increasingly deploying new operational technologies designed to enhance efficiency and guest satisfaction. However, the transition is not always seamless.

Read more
Image
Articles

AI Chatbots in Hotel Operations Must be Brand-Aligned and Backed by Staff Training to Truly Elevate Guest Experiences

 Stephanie Leger - April 29, 2024

The hospitality industry is continually evolving, driven by advancements in technology aimed at enhancing guest experiences and streamlining operations. However, the introduction of new operational technologies, particularly those that are not immediately intuitive, poses significant challenges in training hotel staff.

Read more
Image
Articles

A Notable Shift in the Extended Stay Hotels Market is Poised to See More Growth with A Few Key Changes

 Stephanie Leger - April 18, 2024

How can hotels adapt to the evolving demands of guests who seek more than just basic amenities during extended stays?While the hotel industry saw economic downturns in 2020 and 2021, many brands today are adapting to market changes in the extended-stay hotel segment.

Read more