For the last twenty years served in the hotel industry globally, including Ritz-Carlton, Mandarin Oriental, Forbes Travel Guide Inspector, AAA, and many others associated with the luxury hotel industry. Other areas of expertise include Spa, Food & Beverage, Recreation, and Casino Operations.
• Provided countless reviews of operational evaluations.
• Trained service standards worldwide to the top hotels in the world.
• Implemented strategic planning in various hotels to thrive in their market.
• Assisted hotels during crises such as natural disasters, ZIKA, and the recession of 2008.
My passion for creating employee performance development and engagement has led to learning multiple cultural backgrounds.