UX is the Cornerstone of Convenience as a Service

It’s no surprise by now that the pandemic accelerated end-users trends of seeking digital platforms that offered convenience as a service where there was none. And that convenience in service also meant a platform that was convenient and intuitive to use. We wondered how these demands were placing new pressures on UX designers to meet the moment? Donald Burlock, Sr. UX Designer at Amazon Lab126, gave his perspective on these convenience demands, and how they’re motivating UX designers bring the best out of their users.

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