Articles Hospitality

Using Technology to Elevate Hospitality

hospitality

The hospitality industry is undergoing a rapid transformation, driven by the rising expectation for hyper-effortless, personalized guest experiences. Across industries, research from McKinsey shows that 71 percent of consumers expect companies to deliver personalized interactions—raising the bar for service excellence in every sector, including hospitality. As hotels, casinos, and resorts race to meet evolving demands,…

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Articles Hospitality
Maestro PMS All-In-One Solution Provider Unveils 2025 Tech Roadmap Featuring API Interface Expansion, Embedded Payment Processing Enhancements and More

Industry leading property-management system continues to innovate its solutions by overhauling its user experience, expanding access to embedded payment processing, enhancing its sales and catering module, developing integration to Booking.com and more MARKHAM, ONTARIO, February 11, 2025 — Following a banner year for hotel technology investments,  Maestro PMS, the leader in All-In-One cloud hosted, private…

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Articles Hospitality
How Independent Hotels are Relying on PMS Technology to Recoup ROI in 2025

Independent hoteliers are turning to all-in-one tools to increase consistency on property, reducing friction and improving ROI through new efficiencies.   By Warren Dehan  Today’s independent hoteliers often feel trapped between the rising costs of operating their properties and guests’ sky-high expectations for each stay. But with the right tech stack, your hotel could be operating…

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Articles Hospitality
Gift Cards and Alternative Payments: Their Place in the Hotel Operations Ecosystem

The most significant barrier preventing hotels from efficiently implementing successful gift card operations is due to restrictions within their technology stack  By Warren Dehan  What good is a gift card if it’s a chore to purchase or use? Keeping this top of mind should be key to hoteliers when considering program options, and it’s particularly…

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Articles Hospitality
Caring Back: How Robust & Flexible PMS is Improving Your Guests’ Arrival Experience

Inconsistent arrival experiences have hounded hotel operators for years—it’s time for technology to even the score by smoothing out the experience for everyone. By Warren Dehan Independent hoteliers have a lot of control over their guests’ experience, but the arrival experience to the hotel doorstep is simply out of their hands. Unfortunately, today’s travel and…

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Articles Hospitality
Olde Mill Inn Leveraging Maestro All-In-One PMS and LodgIQ AI Integration to Wow Guests, Drive Revenues

The popular central New Jersey wedding and social event destination is making data-driven decisions, maximizing its revenue potential, and connecting with guests in more strategic ways. MARKHAM, Ontario, Nov. 5, 2024 — Maestro, the hotel industry’s leading Web Browser-based cloud and on-premises All-In-One property-management system, teamed with preeminent commercial strategy platform LodgIQ to improve operations,…

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Articles Hospitality
Planning for Tomorrow: Four All-In-One PMS Technologies Driving Hotelier Success in 2025

Hoteliers are adding an All-In-One property-management system to their 2025 budgets to better serve guests, create a consistent service journey, and adapt to technology’s evolving presence in hospitality  By Warren Dehan Hotel budget season is upon us, and the hotel industry remains fixated on the usual concerns and challenges that are repeated throughout the year,…

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grain storage
Revolutionizing Grain Storage: A Peek into MKC and Producer Ag’s Innovative Facilities
June 12, 2025

Embrace the future of grain storage as Jon Brown, Director of Facilities for MKC Properties and Producer Ag, guides you through their state-of-the-art, automation-driven facilities. Discover how they truly set industry standards for efficiency in loading, unloading, and handling grain. What You’ll Learn — The Evolution of MKC and Producer Ag’s Grain Facilities —…

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Advancing Rehabilitative Care Through Global Practice Standards and Credentialing | Andrea Christie and Karlene Miller | EP#2 - Live from ICN
Advancing Rehabilitative Care Through Global Practice Standards and Credentialing – Live from ICN
June 12, 2025

Broadcasting from the 2025 International Council of Nurses Congress in Helsinki, host Lea Sims welcomes two inspiring Jamaican nurses—Andrea Christie, MSc, BSN, ENLAC, RM, RN, JP, and Karlene Miller, RN—to discuss the vital but often overlooked specialty of rehabilitative nursing. With decades of combined experience in rehabilitation and midwifery, both guests offer an impassioned…

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career resilience
Asking Questions Works: Career Resilience, Mentorship, and Real Growth in Real Estate and Beyond
June 11, 2025

In this inspiring episode of PQ: Conversations That Build Equity, host Jason Winningham sits down with Rosanna Hudson—affectionately known as “RoRo”—to explore how career resilience fuels the development of professional equity through trust, adaptability, and the courage to ask better questions. Rosanna is a seasoned real estate broker licensed in both Texas and California,…

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Build the Why, Not Just the What
June 11, 2025

There comes a point where you stop asking what you’re building and start asking why you’re building it. That shift is where high-impact work begins. It’s when you move from shipping features to shaping purpose. Anyone can launch a roadmap, spec out a feature, or refine a UI. But the heartbeat of the product lives…

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Other Articles Hospitality
Maestro All-In-One PMS and Data Plus Collaborate to Provide Seamless End-To-End Integrations for the Famed Francisco Grande Hotel & Golf Resort
September 10, 2024

The historic sports training destinations is now benefitting from improved access to financial management technology and enhanced integrations across all operations departments MARKHAM, Ontario, Sept. 10, 2024 — Maestro PMS, the hotel industry’s leading Web Browser-based cloud and on-premises all-in-one property-management system, has teamed with industry-leading financial management platform Data Plus to elevate the technology offerings…

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Cash in Hand: Examining the Role Hotel PMS Plays in Digital Tipping and Employee Rewards
August 27, 2024

Hotel companies must consider the impact of digital tipping trends on employee satisfaction as we trend toward a cashless society  By Warren Dehan Tipping is an integral part of North American service culture, but it has always had challenges in hospitality. Travelers today carry fewer cash bills than ever, with a recent study showing that…

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Why Travelers Prefer Single Guest Itineraries
August 13, 2024

The modern hotel PMS is helping guests stay organized and hotels remain profitable By Warren Dehan Technology was supposed to make everything so easy. Instead, travelers are more overwhelmed than ever by their devices, each vying for attention every second of every day. Not only are travelers focused on getting from point A to point…

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Customer Reviews Shape Hospitality Brand Success. How Do You Turn Reviews Into Revenue?
July 25, 2024

Due to digital footprints becoming as significant as physical presence, nowadays customer reviews have become a cornerstone in the hospitality industry’s strategy to attract and retain guests. A recent ACOR study highlighted this trend, revealing that 97 percent of hotel guests consider other customer reviews before booking, making it nearly as crucial as the…

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Robots? In My Hotel? Three Ways AI is Stepping Up as Hospitality’s Next Great PMS Support Tool
July 23, 2024

Artificial intelligence is uniting departments and supporting hospitality from behind the scenes By Warren Dehan Where did all of these robots come from? While hospitality may seem like the last place you might expect to find Artificial Intelligence, this technology has significantly impacted how hoteliers do business. While most generative AI today reacts to text…

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Modern PMS: Anchoring Today’s Hotel Tech Stack
July 9, 2024

Conversations at HITEC Charlotte confirmed that an All-In-One property-management system with Open APIs, centralized guest data, and embedded payments will provide the technology stabilization operators need to weather turbulent times and be grounded for future growth By Audrey MacRae “NOW is the time to invest in hotel technology.” That was the general consensus among attendees…

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How Can Hotels Use PMS Capabilities to Improve Guest Review Scores?
June 18, 2024

Property-management systems are improving communication between hotels and guests and establishing new norms when managing online reviews and long-term relationships; Learn more by visiting Maestro at HITEC Charlotte in Booth 1844 By Audrey MacRae Hospitality has traditionally been a reactive service model. Guests shop for hotel stays, peruse reviews, secure a booking, attend their stay…

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Maestro Cloud & On Premises All-In-One PMS Showcasing Game Changing Innovations for Independents at HITEC
June 4, 2024

As a 20-year platinum sponsor of the hospitality industry’s premier technology tradeshow, the hotel industry’s preferred provider of property-management solutions for independent hotels will be available at Booth 1844 June 24 to 27 MARKHAM, Ontario, June 4, 2024 — Maestro PMS, the hotel industry’s leading Web Browser based cloud and on-premises all-in-one property-management system, will…

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Crystal Springs Resort Re-engages Maestro PMS’ All-In-One Multi-Property Solution to Boost Hotel and Spa Operations
May 21, 2024

After a brief hiatus, the premier golf and spa destination returns to Maestro PMS to improve on-property communications and unify operations; Visit Maestro in Booth #1844 at HITEC Charlotte. MARKHAM, Ontario — May 21, 2024 — Nestled in the Appalachian Valley is the Crystal Springs Resort featuring two hotels – Minerals Hotel and Grand Cascades…

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