Articles
The hospitality industry is undergoing a rapid transformation, driven by the rising expectation for hyper-effortless, personalized guest experiences. Across industries, research from McKinsey shows that 71 percent of consumers expect companies to deliver personalized interactions—raising the bar for service excellence in every sector, including hospitality. As hotels, casinos, and resorts race to meet evolving demands,…
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Maestro PMS All-In-One Solution Provider Unveils 2025 Tech Roadmap Featuring API Interface Expansion, Embedded Payment Processing Enhancements and More
Industry leading property-management system continues to innovate its solutions by overhauling its user experience, expanding access to embedded payment processing, enhancing its sales and catering module, developing integration to Booking.com and more MARKHAM, ONTARIO, February 11, 2025 — Following a banner year for hotel technology investments, Maestro PMS, the leader in All-In-One cloud hosted, private…
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How Independent Hotels are Relying on PMS Technology to Recoup ROI in 2025
Independent hoteliers are turning to all-in-one tools to increase consistency on property, reducing friction and improving ROI through new efficiencies. By Warren Dehan Today’s independent hoteliers often feel trapped between the rising costs of operating their properties and guests’ sky-high expectations for each stay. But with the right tech stack, your hotel could be operating…
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Gift Cards and Alternative Payments: Their Place in the Hotel Operations Ecosystem
The most significant barrier preventing hotels from efficiently implementing successful gift card operations is due to restrictions within their technology stack By Warren Dehan What good is a gift card if it’s a chore to purchase or use? Keeping this top of mind should be key to hoteliers when considering program options, and it’s particularly…
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Caring Back: How Robust & Flexible PMS is Improving Your Guests’ Arrival Experience
Inconsistent arrival experiences have hounded hotel operators for years—it’s time for technology to even the score by smoothing out the experience for everyone. By Warren Dehan Independent hoteliers have a lot of control over their guests’ experience, but the arrival experience to the hotel doorstep is simply out of their hands. Unfortunately, today’s travel and…
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Olde Mill Inn Leveraging Maestro All-In-One PMS and LodgIQ AI Integration to Wow Guests, Drive Revenues
The popular central New Jersey wedding and social event destination is making data-driven decisions, maximizing its revenue potential, and connecting with guests in more strategic ways. MARKHAM, Ontario, Nov. 5, 2024 — Maestro, the hotel industry’s leading Web Browser-based cloud and on-premises All-In-One property-management system, teamed with preeminent commercial strategy platform LodgIQ to improve operations,…
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Planning for Tomorrow: Four All-In-One PMS Technologies Driving Hotelier Success in 2025
Hoteliers are adding an All-In-One property-management system to their 2025 budgets to better serve guests, create a consistent service journey, and adapt to technology’s evolving presence in hospitality By Warren Dehan Hotel budget season is upon us, and the hotel industry remains fixated on the usual concerns and challenges that are repeated throughout the year,…
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PCP Attribution Analysis
Dr. Sam Ambewadikar, RVP and Medical Director at Anthem National Accounts, joins Brent to unpack the power of primary care attribution analysis—a tool he helped pioneer to spotlight the clinical and financial impact of members not having an established PCP. Drawing from his background as a practicing pediatrician and claims analytics leader, Dr. Sam shares…
Sydney Health Demo
In this episode, Christina Firouztash, Executive Advisor of Digital Solutions at Anthem, gives a dynamic walkthrough of the Sydney Health app—Anthem’s flagship digital member experience. Christina showcases how Sydney delivers personalized, simple, and equitable navigation across benefits, including virtual care, pharmacy, financial transparency, and social services access. From contextual chatbots and ID card access to…
Pharmacy Part 1
In this episode, Brent chats with Katie Brennan, National Sales Director at CarelonRx, about making pharmacy benefits more accessible, consistent, and member-friendly. Katie spotlights Carelon new advanced home delivery model, which brings the pharmacy counter—and the pharmacist—into the member’s home. With fewer retail pharmacies offering extended hours and many patients lacking reliable transportation, CarelonRx is…
Inclusive Care
Sammy Gonzalez, Regional Vice President at Elevance Health, joins Brent for a deeply personal and impactful conversation on health equity and inclusive care. Sammy shares a powerful story of medical misdiagnosis tied to cultural assumptions, underscoring how bias—even unintentional—can hinder care quality. He highlights Elevance’s work to improve diversity in provider networks, enhance cultural competency,…
