Articles

Caring Back: How Robust & Flexible PMS is Improving Your Guests’ Arrival Experience

arrival experience

Inconsistent arrival experiences have hounded hotel operators for years—it’s time for technology to even the score by smoothing out the experience for everyone. By Warren Dehan Independent hoteliers have a lot of control over their guests’ experience, but the arrival experience to the hotel doorstep is simply out of their hands. Unfortunately, today’s travel and…

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Olde Mill Inn Leveraging Maestro All-In-One PMS and LodgIQ AI Integration to Wow Guests, Drive Revenues

The popular central New Jersey wedding and social event destination is making data-driven decisions, maximizing its revenue potential, and connecting with guests in more strategic ways. MARKHAM, Ontario, Nov. 5, 2024 — Maestro, the hotel industry’s leading Web Browser-based cloud and on-premises All-In-One property-management system, teamed with preeminent commercial strategy platform LodgIQ to improve operations,…

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Planning for Tomorrow: Four All-In-One PMS Technologies Driving Hotelier Success in 2025

Hoteliers are adding an All-In-One property-management system to their 2025 budgets to better serve guests, create a consistent service journey, and adapt to technology’s evolving presence in hospitality  By Warren Dehan Hotel budget season is upon us, and the hotel industry remains fixated on the usual concerns and challenges that are repeated throughout the year,…

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Maestro All-In-One PMS and Data Plus Collaborate to Provide Seamless End-To-End Integrations for the Famed Francisco Grande Hotel & Golf Resort

The historic sports training destinations is now benefitting from improved access to financial management technology and enhanced integrations across all operations departments MARKHAM, Ontario, Sept. 10, 2024 — Maestro PMS, the hotel industry’s leading Web Browser-based cloud and on-premises all-in-one property-management system, has teamed with industry-leading financial management platform Data Plus to elevate the technology offerings…

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Cash in Hand: Examining the Role Hotel PMS Plays in Digital Tipping and Employee Rewards

Hotel companies must consider the impact of digital tipping trends on employee satisfaction as we trend toward a cashless society  By Warren Dehan Tipping is an integral part of North American service culture, but it has always had challenges in hospitality. Travelers today carry fewer cash bills than ever, with a recent study showing that…

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Why Travelers Prefer Single Guest Itineraries

The modern hotel PMS is helping guests stay organized and hotels remain profitable By Warren Dehan Technology was supposed to make everything so easy. Instead, travelers are more overwhelmed than ever by their devices, each vying for attention every second of every day. Not only are travelers focused on getting from point A to point…

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Customer Reviews Shape Hospitality Brand Success. How Do You Turn Reviews Into Revenue?

Due to digital footprints becoming as significant as physical presence, nowadays customer reviews have become a cornerstone in the hospitality industry’s strategy to attract and retain guests. A recent ACOR study highlighted this trend, revealing that 97 percent of hotel guests consider other customer reviews before booking, making it nearly as crucial as the…

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DJI Matrice M30 Series: Unveiling a New Era in Public Safety & Inspections
December 22, 2024

Dive into the latest episode of Drone Dispatch with Connor Smith from Exertis Almo as he unveils DJI’s formidable Matrice M30 series. This video peels back the layers on the M30 series’ upgraded features, its practical applications in public safety and infrastructure inspection, and offers essential tips for dealers. Witness how this weatherproof workhorse outperforms…

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drone technology
Cutting-Edge Drone Technology Unfolded in New Video
December 22, 2024

Curious about how expert-guided drone solutions can revolutionize your operations? Tune into our latest video where we unpack the power of full-solution drone distribution. From handpicking the finest products to seamless deployment and unwavering support, we cover it all. Witness how pivotal industries like public safety and energy are gaining mileage with our customized solutions.

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Direct View LEDs, Milk Holidays, and Gaming Chair Woes: AV Antics Unplugged
December 22, 2024

Curious about the latest in AV technology and industry insights? In Episode 4 of the AV Antics Podcast, we dive into the buzz (or lack thereof) from InfoComm, with a focus on the rise of Direct View LED technology and its impact on the market. Along the way, we explore the challenges of innovation, reminisce…

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Unlocking Business Synergy: The Role of Category Managers
December 22, 2024

Dive in and explore the influential role of category managers in shaping successful business development strategies. Witness how they seamlessly coordinate with diverse suppliers — from audio and video companies to LED manufacturers — embodying the ‘quarterbacks’ of industry advancement. Their unique role is not only multifaceted but also a powerful symbol of value addition….

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Robots? In My Hotel? Three Ways AI is Stepping Up as Hospitality’s Next Great PMS Support Tool
July 23, 2024

Artificial intelligence is uniting departments and supporting hospitality from behind the scenes By Warren Dehan Where did all of these robots come from? While hospitality may seem like the last place you might expect to find Artificial Intelligence, this technology has significantly impacted how hoteliers do business. While most generative AI today reacts to text…

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Modern PMS: Anchoring Today’s Hotel Tech Stack
July 9, 2024

Conversations at HITEC Charlotte confirmed that an All-In-One property-management system with Open APIs, centralized guest data, and embedded payments will provide the technology stabilization operators need to weather turbulent times and be grounded for future growth By Audrey MacRae “NOW is the time to invest in hotel technology.” That was the general consensus among attendees…

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How Can Hotels Use PMS Capabilities to Improve Guest Review Scores?
June 18, 2024

Property-management systems are improving communication between hotels and guests and establishing new norms when managing online reviews and long-term relationships; Learn more by visiting Maestro at HITEC Charlotte in Booth 1844 By Audrey MacRae Hospitality has traditionally been a reactive service model. Guests shop for hotel stays, peruse reviews, secure a booking, attend their stay…

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Maestro Cloud & On Premises All-In-One PMS Showcasing Game Changing Innovations for Independents at HITEC
June 4, 2024

As a 20-year platinum sponsor of the hospitality industry’s premier technology tradeshow, the hotel industry’s preferred provider of property-management solutions for independent hotels will be available at Booth 1844 June 24 to 27 MARKHAM, Ontario, June 4, 2024 — Maestro PMS, the hotel industry’s leading Web Browser based cloud and on-premises all-in-one property-management system, will…

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Crystal Springs Resort Re-engages Maestro PMS’ All-In-One Multi-Property Solution to Boost Hotel and Spa Operations
May 21, 2024

After a brief hiatus, the premier golf and spa destination returns to Maestro PMS to improve on-property communications and unify operations; Visit Maestro in Booth #1844 at HITEC Charlotte. MARKHAM, Ontario — May 21, 2024 — Nestled in the Appalachian Valley is the Crystal Springs Resort featuring two hotels – Minerals Hotel and Grand Cascades…

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Paris Olympics Could Transform European Travel for Non-Olympic Tourists
May 10, 2024

As the Paris Olympics draw near, the excitement is palpable not just for the sports enthusiasts but also for the travel and hospitality sectors all across Europe. The major sporting event promises a significant influx of visitors, not only to France but to neighboring countries as well, poised to experience a surge in tourism….

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Detroit’s Draft Week Success: Hotels Can Bank on Event Tourism by Working in Conjunction with Major Events
May 8, 2024

During the NFL draft week in Detroit last month, the city achieved an unprecedented spike in hotel revenues, marking a significant milestone in its economic landscape. This surge is a reflection of a broader trend seen in other major cities during major events. It further demonstrates just how impactful event-driven tourism is on local…

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Combining Tech and Personal Touch Enhance Guest Experiences and Help Hotels Stay Competitive in the Rapidly Evolving Landscape
May 1, 2024

As we advance through 2024, the hotel industry stands at a crossroads where technology and personal touch converge to redefine the guest experience. In an era dominated by digital transformation, hotels are not only adopting innovative technologies but are also enhancing the traditional, personalized service that guests cherish. This synthesis of the old and…

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Hoteliers, Integration Partners Applaud Maestro PMS’s Innovative, All-In-One Technology
May 1, 2024

NEW tools take center stage at the company’s largest Users’ Conference on record, including embedded payments, learning management, client incentives and more Markham, Ontario, May 1, 2024 — Independent hoteliers gathered in Toronto last month to attend “Accelerate 2024”, a user’s conference hosted by  Maestro PMS, the preferred Web Browser based cloud and on-premises all-in-one…

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