FlowCast: Aftermarket Services Help Businesses Grow And Keep Customers Satisfied

October 2, 2023
Karen Culp

In today’s rapidly evolving technological landscape, aftermarket services have become a pivotal aspect of customer satisfaction and business growth. As industries continue to innovate, the demand for efficient, reliable, and high-quality services has surged. A recent study indicates that these services are a significant revenue stream and a key differentiator in the market for businesses. So, how are leading companies adapting to these demands and ensuring that their customers remain at the forefront of their service offerings?

On this episode of FlowCast by Trillium Flow Technologies, host Michelle Dawn Mooney dives deep into the developments of aftermarket services with guest Andrea Nicora, the Aftermarket & Services Director for Trillium Flow Technologies. Andrea has a rich background in engineering and a passion for customer-centric services, having over twenty years of experience in the field. All of this experience allows Andrea to fully explore the nuances of aftermarket services and how Trillium is innovating to meet customer needs.

Key points in this discussion include:
– The segmentation of Trillium’s services into three main categories: spare parts, level one services, and level two services.
– The importance of genuine spare parts and the APS (Advanced Parts Solutions) program.
– The diverse range of rotating machine services offered by Trillium, from refurbishments to technical assistance.

Andrea Nicora graduated in mechanical engineering in 1998 and began his career as a project engineer in the shipbuilding sector. Over the years, he has held various roles, including Quality Manager, Supply Chain Manager, and General Manager for services in thermo mechanical engineering. In 2022, Andrea was appointed as the Aftermarket & Services Director for Trillium Flow Technologies in Italy.

Article by Rafael Abreu

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