Get Your Fix: Assembling a Strong Service Provider Network

Finding a service provider is never easy. Facilities need someone who will be a partner, will be on site when needed and won’t create any additional headaches.

Vixxo not only works with top-class service providers but has assembled a quality service provider network in cities all over North America.

Assembling that network requires a lot of vetting, plus a fair amount of recommendations via other trusted service providers or clients, said Chad Schroeder, Director of Service Provider Relationship Management. Those service providers also must be committed to the task at hand.

“It’s a very tight network that we run,” Schroeder said. “It is extremely important that, when we bring on those providers, the person we’re dealing with at the site level knows that they’re the most important person on the phone call every time they call in or every time they have an issue.”

Among the ways Vixxo makes sure the service providers meet the standard is requiring 24/7 availability, dispatch allowing for constant communications with technical personnel and companies that are comfortable utilizing technology, such as third-party portals.

“You would be surprised to know that a lot of service providers out there who are happy with their status quo are still doing business all on paper and don’t have electronic systems,” Scott Smith, VP of Service Provider Management, said. “Having mobile technology that allows you to have an app on your phone that says, ‘Hey, I just received this service request from Vixxo. Yep, I’ve got the request.’ Now, we’ve got an ETA and can communicate with the customer when that technical is going to be on site. When they do get on site, we know they’re on site, and, when we leave the site, we know when they’ve left.”

It’s just one way Vixxo is making the previous headaches of trying to assemble your own quality service network a thing of the past.

Follow us on social media for the latest updates in B2B!

Twitter – @MarketScale
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

wireless LAN radio
Icom’s Wireless LAN Radio System: Redefining Communication in the Commercial Boating Industry
July 8, 2025

Icom’s Senior Sales Manager, Ray Novack, joins Rick Waedekin, Icom’s West Coast Rep and Coast Marine Marketing President, for a conversation at the Pacific Marine Expo. They discuss Icom’s new wireless LAN radio system designed to improve marine communication through secure, internet-based connectivity. These radios are compact, waterproof, and built to handle rugged conditions. Unlike…

Read More
wireless LAN radios
Icom’s Wireless LAN Radios Are a Game-Changer for Remote Lodging Operations
July 8, 2025

In a short conversation at Pacific Marine Expo, Rick Waedekin, West Coast Sales Rep for Icom, speaks with Sean Cleary, owner of Radar Alaska, about Icom’s new wireless LAN radios. Sean highlights how these radios could benefit remote lodges in Alaska by improving communication about guest locations, employee coordination, and supply tracking. He explains…

Read More
IC-M25 EVO
Unboxing the Slim and Rugged IC-M25 EVO VHF Radio from Icom
July 8, 2025

Makayla Servidad, Sales Admin at Icom, unboxes the blue version of the IC-M25 EVO—an upgraded handheld marine VHF radio that combines modern design with everyday functionality. The unit features USB-C charging, a slim and lightweight frame, and a textured grip for comfortable handling. Included in the box are a flexible antenna, a USB-C cable,…

Read More
security industry
Balancing Innovation and Mission: How the Security Industry Navigates Risk and Growth
July 8, 2025

The security industry is at an inflection point. Rapid technological advancements—like AI, cloud platforms, and big data—are revolutionizing how security solutions are deployed and consumed. At the same time, the profile of the security buyer is changing, with IT, HR, and compliance leaders playing a much bigger role in decision-making. As these shifts accelerate, businesses…

Read More