How Smart Queue Systems Help College Campuses Run Smoother

 

Not all customer waiting lines are created equal. A walk-in traffic line at the DMV is characteristically different than a registration line at a college or university, said queuing expert Erik Berg. On this episode of the podcast, host Shelby Skrhak sat down with Berg, a sales consultant for the North American Region at NEMO-Q, to discuss how to best handle traffic management on college campuses.

“For a government entity like the DMV, it’s very first-come, first-serve in the order they came in and very fairness-centric,” Berg said. “But in a college or university, it doesn’t have to be that way.”

What makes higher education campuses unique is the students’ familiarity with doing business online.

“These kids grew up with technology so we don’t have that fear of people not wanting to use their mobile phone or get in line from their computer,” Berg said.

NEMO-Q creates systems for college campuses that seamlessly transfer students between departments and merge walk-in traffic with appointments to maximize efficiency. They’ve implemented their Student Flow Management system at campuses such as Michigan State, Harvard University, Texas Tech University, UT Arlington, Georgia State, University of North Florida, University of Central Florida, and USC.

As a result, campuses have reduced labor expenses, increased employee efficiency, and reduced student abandons. Most importantly, Berg said, the queue system has increased student satisfaction.

“Students feel like they’re valued and their time matters,” he said.

For the latest news, videos, and podcasts in the Building Management Industry, be sure to subscribe to our industry publication.

Follow us on social media for the latest updates in B2B!

Twitter – @BuildingMKSL
Facebook – facebook.com/marketscale
LinkedIn – linkedin.com/company/marketscale

Follow us on social media for the latest updates in B2B!

Image

Latest

AI Infrastructure
Execution at Scale: The Real Challenge of Building AI Infrastructure
July 17, 2025

AI infrastructure is evolving at breakneck speed, and the real challenge is no longer just designing next-generation data centers—it’s executing them at scale. As demand for AI-ready facilities grows, operators must adapt to immense increases in power density, new cooling technologies, and unconventional deployment locations. Power density requirements for AI workloads are pushing the…

Read More
workplace visibility
Workplace Visibility Builds Careers and Communities Through Trust, Recognition, and Shared Growth
July 17, 2025

What if the most powerful way to grow your career isn’t by perfecting your pitch, but by telling your story? In this episode of Professional Quotient: Conversations that Build Equity, host Jason Winningham welcomes Hunter Lopatin, the Director of MarketScale, to explore the real value of visibility and voice in the workplace. The discussion…

Read More
Marketplace Inclusion
How TEKsystems Uses Marketplace Inclusion to Drive Equitable AI Adoption
July 16, 2025

As organizations race to integrate AI into every corner of business, an equally urgent conversation is emerging: How do we ensure this adoption doesn’t widen existing equity gaps? AI is both a disruptive force and an opportunity engine, as recent data shows that AI adoption among HR professionals jumped to 72 percent in 2025, up…

Read More
storytelling
The Secret to Brand Loyalty: Why Storytelling Is the Best Way to Be Heard in a Crowded Market
July 16, 2025

In today’s fast-evolving digital marketplace, attention is scarce, and trust even more so. In an era of remote work, AI-driven marketing, and constant digital noise, storytelling has emerged as one of the most powerful tools to cut through the clutter. In fact, research shows that people who used storytelling techniques to remember information recalled seven…

Read More